Experienced IT Support Professional with a proven track record of over 25 years supporting diverse organizations in resolving hardware, software, and network connectivity issues. Recognized for delivering Tier 2 technical solutions, achieving a 99% issue resolution rate without escalation to Tier 3 support. Notable contributions include leading Microsoft Infrastructure installations, migrating from Novell Netware to Microsoft Technologies, and implementing VoIP solutions across multiple sites.Skilled in providing comprehensive IT support across levels I, II, and III, encompassing software/hardware installation, configuration, and maintenance. Proficient in Windows and MAC OS environments, Microsoft Office suite, and various POS systems. Extensive experience in Windows Server administration, Active Directory management, and DNS configuration. Well-versed in ITIL practices and project management methodologies.Demonstrated expertise in system imaging, deployment, and troubleshooting across Windows Server and client environments. Proven proficiency in CITRIX, SQL server administration, and Linux environments. Experienced in configuring routers, firewalls, and VPN setups, with a solid understanding of Cisco switching and routing.Additionally, proficient in web development technologies such as HTML, CSS, and PHP, with experience in database management using MySQL and Filemaker. Adept at collaborating with cross-functional teams and providing on-site technical support to leading companies including COLES, BiLo, and McDonalds. Recognized for exceptional problem-solving skills and a customer-centric approach to IT support.Key knowledges: • Excellent problem solving and trouble-shooting skills• Experience of Installation & System Administration of Windows XP/Vista/7/8/10/11• MAC OS• Microsoft Office, Printers & Smart Phones.• POS Systems• Windows Server,
Listed skills include Active Directory, Dhcp, Dns Management, Group Policy, and 50 others.