• Attended operational inquiries from clients and principals within stipulated timelines.• Planned and coordinated daily operational inquiries and attended services for principals, ensuring compliance checks were performed prior to service delivery.• Managed communications with agents, monitored efficient service delivery, and ensured compliance with client instructions and agreements.• Created and maintained job records, archiving e-folders for necessary documentation.• Followed up with performing agents and principals regarding Proforma D/As, Sailing PDAs, and Departure Reports, ensuring timely submission and payment approvals.• Updated operational files, including Daily Handover files, PDA and SPDA verification, and approvals.• Ensured proper tariff application and fees were in line with agreements with clients and agents.• Coordinated with local agents to monitor service delivery, provided clients with progress updates, and ensured timely submission of required documents.• Managed KYC and registration of new principals and vendors within GHS systems (GACShip)• Ensured data accuracy in GACShip software for job details, tariff information, and ATA/ATD updates.

• Audit of PDA/IDA processing as per ETA and received date FIFO.• Checks to be conducted as per port tariffs, agreement between Principle and agent, CSI guidelines.• Analytical review of Proforma and examine the quoted values and taking suitable steps to prevent loss on the PDA.• Proper allocation of costs as per cost categories, World scale, cost for Owners/Charterer account.• Raising queries, timely Follow up and closing of DA for which replies received.• Attending the APDA’s, Additional funding, CTM requests.• Attending communication and phone calls with Agents and Principle along with the internal communication as required.