• Operational Excellence: Orchestrated daily operations, ensuring strict adherence to SOPs and SLH standards, resulting in an elevated guest experience.• Strategic Leadership: Led financial management initiatives, reducing operational costs while prioritizing team development and cohesion.• Brand Representation: Functioned as a brand ambassador, actively engaging in meetings, site inspections patricipating in collaborations wih third parties to elevate the hotel's profile.

Developed comprehensive strategies that led to a sales increaseImproved Hotel's rating and ranking by implementing new customer service strategiesSupervised and coordinted the Front Office, FnB , Spa and Housekeeping departments nesuring compliance with the hotel's quality standards.Reduced operational costs, efficient budgeting and financial planningPerformed ongoing staff training regarding the hotel's services and policies prioritizing continouus development Lead meetings and events as brand ambassador creating brand awareness and bringing new mutually profitable collaborations to the company

Lel the pre-opening activities encompassing recruitment, training, social media marketing, brand alignment, was responsible for revenue-generating strategiesReduced operating expenses, increased upsell profitabilityImproved quality services, employee morale and the customer satisfactionCompleted all front and back office tasks, led frecuent meetings with all hod's ensuring compliance with hotel's standardsProposed new sales and marketing strategies that led to a sales increase

Supervised and managed all front desk operations and proactivelly participated in meetings with hotel directorsCreated new customer service strategies that led to improving hotel's reputation and guest satisfactionEffectivelly handled all guest complaints Cooperated and collaborated efficiently with all departmets creating and enthusiastic work enviroment that affected positivelly employee morale and guest experience