Argıt Usuğ Email & Phone Number

Istanbul, Turkey

İstanbul, Türkiye

İstanbul, Türkiye

● Assist in preparing business plans and budgets for new projects.● Manage and revise annual business plans and budgets as needed.● Identify, recruit and lead a team to successfully execute business plan within defined scope, timeline and budget.● Develop training plans and performance improvement plans to address skill set gaps identified in business personnel.● Coordinate meetings, calls and communications between management and clients throughout the business implementation… Show more ● Assist in preparing business plans and budgets for new projects.● Manage and revise annual business plans and budgets as needed.● Identify, recruit and lead a team to successfully execute business plan within defined scope, timeline and budget.● Develop training plans and performance improvement plans to address skill set gaps identified in business personnel.● Coordinate meetings, calls and communications between management and clients throughout the business implementation and execution stages.● Analyze market trends and customer needs to identify new business development opportunities.● Keep regular contacts with past, existing and new 3rd parties to explore new opportunities.● Coordinate with marketing and operations teams to develop sales strategies to improve the company's marketing and sales performance● Evaluate the effectiveness of business plan, sales strategy and public relations strategy in order to analyze and provide necessary recommendations.● Participate in industry and sales meetings to provide recommendations and inputs on business strategies Show less

• Evaluating the performance of different teams working on a project and preparing project progress documentation.• Planning recruitment, orientation and training process, tracking job progress, create staff and outsourcing management strategies• Managing software development lifecycle processes for projects• Identifying risks associated with projects and developing plans to resolve those• Identify project risks and develop plans to resolve themAchievements;► Handled and… Show more • Evaluating the performance of different teams working on a project and preparing project progress documentation.• Planning recruitment, orientation and training process, tracking job progress, create staff and outsourcing management strategies• Managing software development lifecycle processes for projects• Identifying risks associated with projects and developing plans to resolve those• Identify project risks and develop plans to resolve themAchievements;► Handled and managed of Turkey's largest retail clothing industry's e-commerce platform and over 20 SAP projects► Devised and implemented processes, procedures, systems and internal controls to strengthen operations, increase productivity and enhance customer satisfaction.► Ensure that all programs are executed within established time period and complied with the defined standards.► Strategic analysis were conducted to increase business partners' productivity and reduce costs.► Collaborated with management teams to deliver assigned programs – Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process► Risk management, problem management, quality controls and change management were conducted► Project planning, resource management and budget management were conducted. Show less

• Ensuring the continuity of service quality, building an organization that will provide continuity in customer satisfaction• Initiating of and brainstorming for preliminary process design• Building an organization that will provide continuity in customer satisfaction• Develope process flow diagrams• KPI and quality control assessments

Istanbul, Turkey

• Assembling channels and generating processes through customer experience• Generating service models for the Online Processing Center, Turkcell Akıllı Bulut Portal, Superonline website, the SMS and IVR channels and segments• Assessing partnership offers, managing contract processes and ensuring the execution of business relations with partners• Generating long-term strategic plans, researching new cooperation and opportunities and working in coordination with related… Show more • Assembling channels and generating processes through customer experience• Generating service models for the Online Processing Center, Turkcell Akıllı Bulut Portal, Superonline website, the SMS and IVR channels and segments• Assessing partnership offers, managing contract processes and ensuring the execution of business relations with partners• Generating long-term strategic plans, researching new cooperation and opportunities and working in coordination with related departments• Increasing channel usage and productivity and the management of technical projects• Making controls, visits, contracts and comparing competing settings• Planning the annual budget, doing contract agreement, P&L and KPI managementAchievements; ► Department estabilishment ► Re design, adding new functions and increasing usage levels 30 times the online processing center ► Implementation of SMS functionality for corporate customers ► Receive a Complaint Management certificate (ISO 10002) on behalf of the Corporate Customer Experience Management ► Saved 130.000 TL and staff annually by Billing and collection systems transferred to alternative channels Show less

İstanbul, Türkiye

• Managing 3 team leaders and 30 HC agents• Ensuring the continuity of service quality, building an organization that will provide continuity in customer satisfaction• IVR-CRM development coordination• Generating long-term strategic plans, researching new cooperation and opportunities and working in coordination with related departments• Composing partnership performance goals, making improvements and ensuring the conduction of relations• Preparing the annual budget for the… Show more • Managing 3 team leaders and 30 HC agents• Ensuring the continuity of service quality, building an organization that will provide continuity in customer satisfaction• IVR-CRM development coordination• Generating long-term strategic plans, researching new cooperation and opportunities and working in coordination with related departments• Composing partnership performance goals, making improvements and ensuring the conduction of relations• Preparing the annual budget for the call center, P&L and KPI management, doing contract agreementAchievements; ► Establishing the new IVR for corporate Customer ► Adding new functions to IVR and shortening Access time to Customer representative ► Establishing Churn and Complaint team Show less

Istanbul, Turkey

• Design and publication of the reporting interface• Following up on the consistency of reporting systems as well the analyses and solution processes• Visiting customers, requests and complaints management• Preparing of the department budget, KPI management• Ensuring the coordination between the sales, network and finance teams• Controling contracts belonging to customers and business partners• Following up on the purchase processes of business partners by means of… Show more • Design and publication of the reporting interface• Following up on the consistency of reporting systems as well the analyses and solution processes• Visiting customers, requests and complaints management• Preparing of the department budget, KPI management• Ensuring the coordination between the sales, network and finance teams• Controling contracts belonging to customers and business partners• Following up on the purchase processes of business partners by means of breakdown / maintenance entitlementAchievements; ► Coaching for the newcomers to the team ► Turkcell Superonline – Global İletişim merger project ► The first implementation of the reporting system for corporate customers ► The first implementation of ISO 27001 and ISO 9001 certifications for Corporate Technical Support Show less

İstanbul, Türkiye

• The design and improvement of processes wherever the customer is concerned• The correction of high-cost business vision formats originating from information flow failures• Preventing interruption of workflow that arise from uncertanties, in extraordinary situations• KPI and quality control assessmentsAchievements; ► Superonline – Tellcom merger Project ► Acquiring the Cisco Goldpartner certificate ► The implementation of Business Continuity… Show more • The design and improvement of processes wherever the customer is concerned• The correction of high-cost business vision formats originating from information flow failures• Preventing interruption of workflow that arise from uncertanties, in extraordinary situations• KPI and quality control assessmentsAchievements; ► Superonline – Tellcom merger Project ► Acquiring the Cisco Goldpartner certificate ► The implementation of Business Continuity Management (BCM) project for the Techical Support Department ► The improving of interfaces where line maintenances and installation demands of corporate customers is followed ► The generation of international circuit processes from installation to cancellation Show less

İstanbul, Türkiye

• Managing team of 15 people• Realizing service quality expectations of customers receiving data and sound services• Produce projects for business development• Reporting to higher management and two directors• Managing solution partners and distributors• Preparing the budget and follow-upAchievements; ► The establishment of a sound team and be ready to support ► Technical support and voice support team can be receive mixed call and enhancement of… Show more • Managing team of 15 people• Realizing service quality expectations of customers receiving data and sound services• Produce projects for business development• Reporting to higher management and two directors• Managing solution partners and distributors• Preparing the budget and follow-upAchievements; ► The establishment of a sound team and be ready to support ► Technical support and voice support team can be receive mixed call and enhancement of performance Show less

İstanbul, Türkiye

• Remote configuration of corporate customers’ active devices (cisco router / switch)• Customer configuration for MPLS/VPN, internet, DC and VOIP project managementAchievements; ► The first installation of the MPLS - VPS infrastructure for the Ministry of Defence, Universal Card Services and Makro Supermarkets ► Coaching for the newcomers to the team

İstanbul, Türkiye

• Offering support to corporate customers by mail and phone and solving their technical problems• Observation of the lines for customers who have corporate internet access• Saving demands and problems in the CRM system• Ensuring coordination between the datacenter and the customer for co-location and hosting services

İstanbul, Türkiye

• Ensuring the continuity of the call quality of customer care representatives, keeping track of call records• Identifying training needs and coordinating traning programs Achievements; ► Establishment of the first educational process

Lisans Derecesi, Meteorology Engineer

İşletme Yüksek Lisans Programı (Mba), Business Administration And Management, General