Diego Arguello Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Us

• Performed passive and active wireless RF site surveys to troubleshoot, validate and design networks using Ekahau Pro and other network tools such as NetAlly Etherscope, iPerf testing and Wireshark.• Designed, planed, and executed network deployments, both wired and wireless, for corporate offices, retail spaces, public Wi-Fi networks, and high-density event spaces.• In charge of initial basic, advanced and security configuration of managed client’s routers, switches, controllers and firewalls (Cisco/Meraki/Ruckus/Ubiquiti/Aruba/Mikrotik). Also configured site-to-site VPN, AAA authentication and generated network documentation. • Detailed report generation that included heatmaps, infrastructure documentation, troubleshooting, analysis of existing issues and proposed solutions. • Trained employees in proper methodology for conducting wireless site surveys in various environments such as education, warehouse, healthcare, office, etc. • Provided tier 3 support for help desk, escalated issues and thorough troubleshooting from L1 through L7 utilizing a variety of specialized tools such as NetAlly Etherscope, Wireshark, Ekahau Pro along with log analysis. • Subject matter expert on WiFi design and 802.11 protocols.• Installed, maintained and supported company’s and clients AWS cloud servers.

New York, Ny, Us

• Designed and implemented wired and wireless network infrastructure in various high scale events such as New York Fashion Week and serving customers such as Sony, Porsche, Crayola, Shell, Adidas, Puma among others.• Designed, developed and project managed Asbury Park’s Boardwalk Public Wi-Fi in New Jersey.

Redesigned company's website UI. Incorporated a modern and responsive design that is in line with the company’s needs using HTML, CSS3 and javascript.Developed HTML email templates that are 100% responsive in MS Outlook, Gmail, Hotmail, among other major email clients in any screen size or device.Developed splash portals for WiFi user interfaces using Ruby on rails, HTML, CSS, and Bootstrap. Designed a whole range of new marketing materials which included HTML newsletters, brochures, informational booklets, business cards using Adobe illustrator & Photoshop.Configured Access Points and controllers for mobile internet rentals.

Developed, tested and implemented a software solution scripted with Filemaker Pro which led to an increase in customer satisfaction from 68% in 2010 to 89% in 2012 and reduced inventory loses costs by 50%. Reduced company operational expenses by 14% by restructuring tram’s responsibilities, schedules and reducing unnecessary costs. Delivered marketing and operational performance reports to the owner with analysis of key performance indicators.

Paris, Île-De-France, Fr

Tier 1 support. Provided technical support for Apple products in Spain.

Responsible of purchase and sales negotiations, bookkeeping, collection, quality control and customer satisfaction.Decreased complaints nearly 48% by rewriting standards and procedures for rose inspection quality control.Increased sales 38% by closing deals with 2 major accounts who have previously declined servicesImproved trust rating from 37% to 81% among customers and from 66% to 88% among farms by setting new standards for customer and supplier care.

Software Testing Certificate, Information Technology

Software Testing Education Program, Information Technology

Bachelor'S Degree, Business Administration And Management, General