Ali Rehan Hashmi Email & Phone Number

◼ Streamlined Operations: Created and redefined Standard Operating Procedures (SOPs) for Order Fulfillment, Inventory Management, Food Safety, Asset Management, Employee Management, and Workplace Safety, resulting in improved efficiency and consistency across operations.◼ Data-Driven Decision Making: Built interactive dashboards on Looker using Big Query to track and analyze Key Performance Indicators (KPIs), enabling data-driven decision-making and providing actionable insights for continuous improvement.◼ Cross-Functional Collaboration: Collaborated seamlessly with teams from Supply, Distribution Center (DC), Commercial, Category, Rider Services, and Customers daily to address real-time operational challenges, fostering a cohesive and solution-oriented work environment.◼ Customer Incident Rate Project: Led a successful project to reduce customer incident rates across the region by conducting a comprehensive analysis to identify pain points and their causes. Implemented corrective actions, addressing root causes, and optimized operational strategies to prevent recurring incidents.◼ Operational Cost Savings: Achieved significant reduction in Operational Expenditures (OPEX) by increasing Utilization (UTR) and optimizing energy consumption, resulting in improved operational efficiency and cost-effectiveness.

Karāchi, Sindh, Pakistan

 Successfully managed and led a flagship Pandamart, overseeing over 2500 orders and a team of 45 members.  Conducted efficient stock audits with zero discrepancies and maintained post-delivery incidents below 1.2%, achieving a 90% success rate with "magical" orders. Hosted numerous training sessions and events, including the pilot project for New Vertical's B2B initiative. Collaborated closely with the CX department, proactively addressing customer pain points, and identifying and escalating issues related to rider and customer fraud. Defined Packaging Material SOPs to ensure accurate reflection of shopper costs in the P&L. Implemented cost-saving measures across various functions, fostering a sense of responsibility among picker-packer staff to enhance profitability.

Pakistan

• Monitoring and Inspection of warehouse• Creating EIF on Weboc• Generating Purchase Orders on SAP in collaboration with Planning and Control department.• Establishing Letter of Credit in Import Trade Customs section• Input all data into system using VLOOKUP and recorded order updates with accuracy.• Request for Quotation/Information/Bid

Cairo, Egypt

• Utilized forward-thinking and resourceful strategies to tackle issues with resource conservation, energy use and pollution controls.• Optimized waste management programs, improved recycling and implemented composting plans.• Assessed existing sustainability approaches to identify areas in need of greater engagement, improved efficacy and cost reductions.

Karachi

• Assisted with Safety Risk Management (SRM) process.• Understood and worked according to Basel• Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.• Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.• Completed statistical reviews to uncover trends, patterns and variations.

Pakistan

• Recruited and screened qualified potential employees.• Prepared entry tests for applicants.• Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.• Delivered friendly assistance with new hires throughout interviewing and hiring process.