• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.• Upheld strict quality control policies and procedures during customer interactions.• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.• Reviewed account and service histories to identify trends and issues.

• Provided prompt customer service by performing required transactions.• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.• Used basic problem solving and customer service skill In dealing directly with customer issues.• Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.• Met and exceeded productivity targets by handling every interaction with top-notch customer service.• Maintained an awareness of all promotions and advertisements.

•Administered day-to-day business activities, meeting internal and external customer needs.•Established and maintained strong, personalized relationships with vendors.•Reviewed and updated supply chain practices following new or changing environmental policies, standards or regulations.•Gathered and analyzed information regarding warehousing, distribution and customs in relation to supply chain management.•Utilized computer software to send invoices and control inventory.•Checked purchase orders against invoices and recorded accurate details.