Arhea Glenn Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

● Manage the relationship as an AT&T Authorized Retailer for wireless service.● Facilitate the AT&T onboarding process of new retail store employees. ● Develop and oversee employee training on products and services.● Support 4 retail store managers and 21 sales representatives with daily operational needs in relation to AT&T wireless services and resolve customer escalations.● Evaluate employee’s sales performance to uncover coaching opportunities.● Monitor the point-of-sale system and knowledge base for AT&T to ensure proper functionality of both applications and troubleshoot as necessary to resolve outages.● Coordinate with Marketing and Supply Chain to ensure advertising and inventory needs are met. ● Collaborate with other members of leadership regularly to report on and review sales objectives, develop budgets, and update policies and procedures for retail operations as needed.● Manage the company's corporate wireless account which involves issuing all company paid devices to employees, assisting them with application and company email set up and the monthly reporting of cost by department to support annual budgeting.

• Maintain strong knowledge of five key products (Internet, Cable TV, Home Telephone, Home Security and AT&T Wireless).• Meet or exceed all individual sales targets.• Provide consistent and courteous customer service to every customer.• Educate and engage customers through product demonstrations.

Rock Hill, Sc

• Maintain strong knowledge of all deposit, loan, and investment products to provide exceptional customer service to all new and existing customers.• Establish new accounts and assess existing customer portfolios to suggest appropriate products and services to meet the customer’s financial goals/needs.• Resolve escalations and customer issues in a timely manner by finding solutions to maintain meaningful relationships.• Complete daily reporting and follow up with any outstanding customer inquiries.• Train and provide mentorship to new employees.• Provide operational support to other branch employees when needed.• Experience with the transitioning phases of a bank merger. (Carolina First Bank to TD Bank, NA)

Rock Hill, Sc

• Process Teller transactions including but not limited to loan payments, safety deposit box payments, deposits, check cashing, verifying currency, balancing cash drawers, processing night drop deposits, correcting deposit discrepancies, preparing vault cash shipments, balancing ATM machines and service coin counting machine.• Educate and recommend products and services to customers and refer them to Customer Service Representatives as needed.

Columbia, South Carolina Area

• Manage large amounts of inbound calls in a timely manner.• Assist with account and product inquiries.• Identify customers’ needs, clarify information and research every issue providing solutions.• Seize opportunities to up-sell products when they arise.

Associate Of Arts And Sciences - Aas, Management-Human Resources

Education record