. Developed and executed a regional commercial strategy, focusing on Value-Added Products (VAPs) and new product sales, while negotiating competitive pricing and ensuring on-time delivery. These efforts resulted in a 3% increase in overall sales volume and a 37% growth in VAP sales.. Collaborated cross-functionally with marketing, quality control, production, and legal teams to enhance product quality and customer service. This data-driven approach contributed to a 5% expansion in the customer base and improved decision-making across departments.. Compiled and analyzed key sales performance indicators, managed CRM systems, and generated comprehensive sales reports, leading to an 11% improvement in EBITDA for 2022 compared to the previous year.. Leveraged deep understanding of concrete and VAP specifications, using data analytics to provide clients with tailored product recommendations and insights on product performance, reinforcing trust and satisfaction.. Ensured environmental compliance and supported plant operations, while managing credit, administrative, and invoicing functions. This contributed to improved credit risk management and an EBIT margin increase to 13%.. Increased sales revenue by 20% by identifying untapped growth opportunities and refining customer targeting strategies.. Developed and launched data-driven marketing campaigns, boosting lead generation and conversion rates, and driving sustainable growth.. Managed key client accounts, focusing on building long-term relationships, driving repeat business, and enhancing customer loyalty.

• Received, verified, and documented inbound materials from suppliers, ensuring timely and accurate deliveries for both domestic and international destinations.• Oversaw the loading and unloading of tubular freight materials (17-35 feet) using large PIT forklifts, adhering strictly to safety protocols.• Conducted cycle counts to maintain accurate inventory records and update spreadsheets in Excel, reducing discrepancies by 15%.• Collaborated with logistics teams to streamline workflows, reducing overall handling time by 10%.• Prepared, maintained, and verified documentation for all depot transactions, following company and industry compliance standards.• Conducted data analysis on IVMS (In-Vehicle Monitoring System) data according to Lafarge's requirements, identifying trends and providing insights to support strategic decision-making.• Utilized fleet management software (Mix Telematics) to analyze journey data, monitor vehicle performance, and allocate resources efficiently, reducing operational costs.

• Monitored real-time fleet operations and managed delivery schedules, improving efficiency and reducing delays.• Provided logistical support for customer orders, ensuring 100% compliance with service-level agreements (SLAs).• Generated reports on delivery performance and contributed to process improvement initiatives.• Logistics Efficiency Improvement: Monitored and improved logistics processes by reducing time spent at key touchpoints, including plant operations (YIGO), transit (TITO), and customer site management (CICO), which streamlined operations and increased delivery efficiency.• Performance & Turnaround Time Optimization: Assessed truck performance and Turnaround Time (TAT), implementing strategies to enhance timely deliveries through proactive engagement with drivers, transporters, and customers, thereby boosting customer satisfaction.• Cost Reduction & Strategic Planning: Achieved significant cost reductions in demurrage fees through strategic logistics planning, effective resource allocation, and efficient fleet management, contributing to overall cost savings and improved bottom-line performance.

• Managed end-to-end shipping and receiving processes, including verifying incoming shipments and organizing outbound freight for on-time deliveries.• Operated heavy-duty forklifts and other machinery to safely handle and move large materials within a high-traffic warehouse.• Implemented updated inventory control measures to streamline the cycle counting process, reducing inventory errors by 20%.• Utilized SAP and Excel to manage inventory records and ensure up-to-date data entry for seamless coordination with other departments.• Provided hands-on support for warehousing, including inventory control, documentation, and coordinating with vendors for timely stock replenishment.• Enhanced team productivity by training staff in proper forklift operation and compliance with safety protocols.• Assisted in conducting monthly cycle counts and reconciliations, ensuring consistency in stock levels and reducing stock discrepancies by 10%.

• Conducted ongoing analysis of the managed customer database to ensure high-quality customer support and maintain customer satisfaction, resulting in less than 5% customer churn on managed accounts.• Collaborated with support teams to address customer-identified issues, validate new products, systems, and upgrades, and ensure seamless integration and functionality.• Generated relevant reports as required by the business, providing insights into customer behavior, trends, and preferences to support decision-making processes.• Ensured end-to-end account management, quality assurance (QA), and timely resolution of customer complaints for enterprise customers, maintaining high levels of customer satisfaction and retention.• Proactively analyzed support systems to identify customer pain points and resolve issues before they escalate, improving overall customer experience and reducing service disruptions.• Pursued continuous self-professional development to enhance skills and capabilities in data analysis within a dynamic and evolving digital landscape.• Cultivated collaborative relationships with employees across all levels and divisions within the organization, fostering a culture of teamwork and synergy in line with the objectives of the Airtel Enterprise business.

• Inform/educate prospective Customers on Airtel Enterprise Products and services (Leased circuits, E1-PRI, Private APN e.t.c.).• Close coordination with internal functions, partners and 3rd party contractors for all Network and Customer Maintenance & Installations related activities.• Raising tickets for complaints, ensure it is tracked till it is closed and proper documentation.• Ensure issues are escalated appropriately and sending timely updates/RCAs to customers. • Ensure that all administrative duties are completed in timely and accurate manner, including equipment returns, updating Service Coordination and closure of the calls/ cases, in close co-operation with other operating entities.• Ensure customer satisfaction by meeting the SLA terms through short response/repair time.

Handle customer enquiries, complaints, billing questions, payment extension/service requests. Calm angry callers, repair trust, managing and interpreting customer requirements, solving problems of customers and persuading clients that a product/service will best satisfy their needs.Key Accomplishments:. Managed high volume workload within a deadline driven environment. Resolved an average of 600 calls (made up of enquiries, complaints and requests) in any given week and consistently met performance bench marks in all areas (Speed, accuracy, quality and upselling).. Became a ‘go-to’ person for new and old agents, particularly when they had challenging calls or need more information about how to resolve a particular issue.. Officially commended for initiative, enthusiasm, tenacity, persuasiveness and intense customer focus.. Helped company maintain its position as Number one in Customer Service delivery in Nigeria.

A Volunteer with LEAP Africa, a NGO involved in training of students and youths between the ages of 15 and 30 on Leadership, Ethics and civics. Also a peer facilitator with the same organisation.Acted as a liaison between Teachers in 8 Secondary Schools in Anambra state and LEAP Africa, participated in fund raising for projects, reviewed change projects and budgets, handled training sessions.Key Accomplishments: Recruited new volunteers s requested by LEAP Continually sent reports and updates of activities in the schools Actively participated in training sessions Supervised and monitored fund raising and implementation of over 40 change projects carried out by students across the state.