• Problem-solving: Efficiently handled technical issues, billing inquiries, and product-related concerns, ensuring high levels of customer satisfaction.• KPI achievement: Consistently met and exceeded key performance indicators (KPIs), including average handling time, first-call resolution, and customer satisfaction scores.• Remote work proficiency: Demonstrated strong self-management, organizational skills, and effective virtual communication in a fully remote environment.• Professional communication: Maintained clear and professional interactions with customers and internal teams to ensure seamless service delivery and quality.• Continuous improvement: Actively participated in regular training sessions and briefings to stay up-to-date with policies and product updates.• Bilingual phone support: Delivered exceptional customer service in both English and Spanish, efficiently resolving inquiries and issues over the phone.