Ari Douglas Email & Phone Number

United States

Universal City, Ca

Los Angeles Metropolitan Area

Los Angeles Metropolitan Area

- Analyze and decrypt error logs generated on client server to identify issues within the software.- Managed ticket queue and prioritized escalations based on established SLA's and resource availability.- Navigate MS SQL Server databases and utilize T-SQL queries to investigate and solve problems- Perform server migrations and maintenance while collaborating with the customer for the best business outcome- Configure and install company software while consulting on projects and full-scale deployments

Durham, North Carolina, United States

- Facilitated account configuration and data conversion.- Finalized client data for import into a live production environment.- Collaborated with multiple teams in order to ensure successful client satisfaction and implementation.- Execute implementation plans for over 60 companies including 1:1 consultative sessions to discuss data migration.- Proactively communicate successes or setbacks to internal and external stakeholders.

Durham, North Carolina, United States

- Promoted as one of the first Project Coordinators at the company and spearheaded the hiring process and key tasks for incoming Project Coordinators.- Plan and prioritize activities while resourcing implementation specialists and otherinternal/external resources to ensure successful implementation of multiple operations at one time.- Guide clients with best practices, resources, documentation and recommendations for additional solutions and services to achieve beneficial outcomes.- Supervise project status and implement re-engagement techniques for stalled and at-risk engagements.- Participate in professional development opportunities and learn new techniques to improve competencies.

North Carolina, United States

- Establish customer accounts by entering account information, assisting with initial customer data entry, providing application walkthroughs and completing basic tutorials.- Resolved product and service problems received by emails, help desk ticket submissions and phone calls.- Collected and analyzed customer information and needs to recommend product/service ideas to management.- Documented support issues and created application usage guides.

North Carolina, United States

- Answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation- Preparing reports and invoices; Processing new accounts and orders- Making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.

Raleigh-Durham, North Carolina Area

- Trained clients of various technological levels on how to correctly use their Apple technology.- Described products to customers best fitting their discussed needs, while asking open ended questions to match them with the best product or service.- Developed and maintained a high level of expertise in general knowledge of Apple hardware and software products and the computer industry.

- Collected, organized and processed paperwork on customer information, tire size, car make/model and the method of service being completed.- Trained incoming employees on workplace policies and on how to properly utilize the computerized system.- Implemented up sale techniques on various televisions, computers, and cellphones.- Processed cash, credit and check transactions not exceeding $20,000 a day.