• Spearheaded performance monitoring, adeptly managing COGS and staff costs to optimize financial outcomes.• Expertly tracked KPIs and P&L statements to ensure seamless operational efficiency.• Strategically developed and executed business strategies to drive organizational growth and success.

• Spearheaded coffee shop concept development and menu creation to meet market demands.• Sourced high-quality raw materials for product consistency and excellence.• Authored comprehensive SOPs and recipes, enhancing operational efficiency.• Guaranteed fulfillment of all operational requirements for seamless business functionality.

• Oversaw and optimized key performance indicators (KPIs) to ensure business targets were met and forecasted monthly sales goals.• Conducted comprehensive reviews of business performance to drive continuous improvement.• Implemented strategic employee development programs to enhance team capabilities and performance.• Managed monthly inventory processes to maintain accurate stock levels and minimize waste.• Executed rigorous cash management audits to safeguard financial integrity.• Upheld high standards of product quality and safety, ensuring customer satisfaction and compliance with regulations.• Coordinated the ordering of operational supplies to support seamless store functionality.• Performed monthly quality control and food safety checks to maintain excellence in service delivery.

achievment :- Highest QC audit score with 100% result in 2018 - Getting the highest second service ranking in 2021 (district area)- Best selling food performance in 2021- Best customer service reward in 2021- Successfully develop 2-3 employees every year (Barista to Supervisor and Supervisor to Store manager)

• Streamlined store operations for optimal efficiency.• Drove sales performance to meet and exceed business objectives.• Consistently achieved targeted sales goals.• Fostered strong relationships with customers and business partners.• Managed inventory through accurate and timely ordering of goods.

• Conduct comprehensive training for new baristas, ensuring skill development and product knowledge.• Perform weekly performance evaluations of new staff, maintaining high standards of service.• Deliver constructive feedback to baristas, fostering a culture of continuous improvement.• Report training outcomes and progress to the Store Manager, aligning with store objectives.• Assume full accountability for the expertise and proficiency of newly trained baristas.

• Spearheaded expert coffee knowledge training to enhance team proficiency.• Drove coffee bean sales through strategic marketing and customer engagement.• Hosted weekly coffee talks and tastings, fostering a culture of passion and education among customers and staff.

• Expertly crafted beverages tailored to customer preferences.• Fostered strong relationships with customers and partners.• Managed store operations in strict adherence to standard operating procedures.• Upheld high standards of cleanliness throughout the store.• Ensured consistent delivery of top-quality products.

-take product foto as needed (umkm)-design menu and baneer product (umkm)

• Spearheaded shift operations with a focus on efficiency and seamless execution.• Maintained optimal stock levels to meet continuous demand.• Achieved record-breaking beverage sales in 2009.• Honored with the Employee of Discipline award in 2010.