• Review and validate incentive claims to produce accurate dealer statement• Responsible to handle daily operational inquiries from banks/dealers• Process invoice to banks and vendors• Maintain/Upload incentive bulletin to SAP system• Various month-end sales reports for management• Perform market research on various ongoing projects

• Communicated with over 40 customers per day by accommodating to their needs, providing financial advice to clients• Providing exceptional customer service to assist each customer• Being a primary point of contact for new and existing customers• Aid customers in opening, managing and optimizing their bank accounts and other products while resolving issues