- Developed product from initial concept to SaaS insurtech platform with 30,000+ registered users and annual throughput of ~$5 million.- Initiated, planned, executed, and closed multiple projects running concurrently revolving around expansion into new markets, GTM strategies, and business operation efficiencies resulting in a 3-year annual average customer growth rate of 70% and a 97% CAGR- Executed and maintained front-end web development projects, including the company’s mobile-responsive website, and managed the back-end development team using Agile methodologies- Planned and executed marketing campaigns and implemented A/B testing matrices across multiple marketing channels leading to overall increases in customer conversion rates (CCR)

- Worked directly with Fortune 500 partners assisting them with in-person implementation processes based on standard operation procedures and documented workflow- Created, monitored, and reported enrollment data and troubleshot quickly and independently any configuration problems with the mobile application or enrollment process to ensure a smooth ride for clients and users- Collaborated across cross-functional teams within the organization in a prompt and accountable manner to increase client satisfaction and efficiency

- Served as a member of the executive management team for the UCLA Conference Center and Bruin Woods Family Resort- Oversaw a multi-million-dollar departmental budget and was responsible for purchasing activity for the Bruin Woods program.- Maintained an industry-leading 97% guest “very satisfied” rating during my tenure- Directed and coordinated program work for 100+ employees focusing on the implementation of efficiencies and program enhancements to increase guest satisfaction.- Coordinated and managed various aspects of strategy, scheduling, and development of activities and facilities on the property.- Monitored customer satisfaction for all Bruin Woods guests and used this data to ensure the top performance of the entire conference center team.- Received “Exceptional Contribution” Director’s Award – Summer 2016

- Managed a team of student technicians- Set up hardware; installed and configured software and drivers- Maintained and repaired 50+ computers and related technological equipment - Performed regular upgrades to ensure systems remain updated- Troubleshot system failures or bugs and provided solutions to restore functionality to systems- Created and maintained departmental websites and media projects