Ari Sousa Email & Phone Number

Fayetteville, NC, US

• Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Develop and implement service procedures, policies, and standards.
• Keep accurate records and document customer service actions and discussions.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.

United States

• Assist customers in establishing coverage for pets, answering benefit questions, claims status questions, verifying benefits for callers, and providing policy knowledge on how our billing and benefits process works.
• Serve as customer service liaison to other areas of the company by communicating customer concerns and needs to various departments regarding customer issues to enable process improvements for superior service.
• Proactively identify areas for improvement within the department and organization to positively impact our business.

United States

• Performed qualitative & quantitative analysis of patient records in a large neurological medical clinic for compliance with HIPAA laws & regulations.
• Formulated, affected, interpreted, & implemented departmental policies & procedures as needed.
• Analyzed internal processes & recommend & implement procedural or policy changes to improve patient satisfaction.
• Appropriately examined electronic health records (ehrs) to ensure proper sequence of documents, presence of proper reports and signatures, and inclusion of sufficient data to document diagnosis, treatment rendered.
• Performed monthly quality assurance audit reviews of random patient medical records analyzed in order to ensure records are complete & accurate.
• Kept medical records secure, via online encryption, password protection, & secure filing practices

Sanford, North Carolina, United States

• Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs. Use this information to design a suitable.
• Conduct parenting education instruction sessions in the homes of parents, and often provide them with handbooks regarding child development, parenting styles and other relevant issues.
• Maintain up-to-date documentation regarding home visits and attendance records of the participants.
• Assess the effectiveness of parent education programs, compile reports and submit them to program managers.
• Coordinate parent meetings and workshops to educate parents in child health, mental health and development.
• Counsel individuals, groups, families, or communities regarding issues contributing to A/N/D including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment.

Raleigh-Durham, North Carolina Area

• Use labor market information to enable customers to make informed choices regarding occupations, training, resources and other workforce items.
• Provide case management support to assist customers in eliminating barriers that can interfere with job retention.
• Provide career guidance to include skill matching.
• Assist job seekers with their employment plan.
• Conduct basic assessments with job seekers as needed.
• Assist job seekers with resume review, preparation and updates.

Raleigh-Durham, North Carolina Area

• Responsible for supporting the College & Career Readiness Program Accountability department including the administration of the assessment tool, Tests of Adult Basic Education (TABE).
• Administered and proctored Test of Adult Basic Education (TABE) assessments.
• Advised potential new students and monitors enrollment in CCR. Train and certify College and Career Readiness instructors and intake specialists to administer the TABE assessment tests.
• Analyzed transcripts to identify AHS transfer courses and input transfer courses in Colleague/Datatel.
• Monitored, maintained, and revised the Adult Basic Education/Adult Secondary Education (ABE/ASE) and Adult High School (AHS) tracking spreadsheets.
• Processed potential new students in Datatel and internal database prior to TABE assessment.

Homestead, Kendall And Interamerican Campuses

• Planned course content and sequence of instruction.
• Created course outlines and write instruction and review handouts for each of the different courses.
• Provided instruction in a predetermined subject/application area in such a manner that each student has the most opportunity for personal growth and advancement.
• Facilitated learning while teaching the computer instruction component.
• Prepared and execute lesson plans, assigning tasks, and evaluating student work and progress.
• Processed and provide the right combination of computer software, hardware, learning materials and computer laboratory activities.

Empowering women worldwide to become positive forces in their own lives and that of everyone they encounter by bringing out their inner and outer beauty!

Bringing affordable health and nutritional products to individuals wanting to improve their health and lifestyles. Contact me at (786)333-4977 or visit my website at www. GoHerbalife.com/healthnbeautybyari/en-US

Cutler Bay And Kendall

• Responsible for new hire paperwork for all full-time and part-time adjunct faculty.
• Responsible for ensuring that organization was in compliance by ensuring that all adjunct faculty maintained update I-9 Employment Eligibility Verification information.
• Responsible for generating and distributing End-of-Course Survey Faculty Performance Evaluations each semester in a timely manner.
• Developed in-house policies and procedures in order to provide a more efficient, accurate and streamlined methodology for processing new hire paperwork.
• Acted as liaison between Adjunct Faculty, Management, and Site Staff.
• Coordinateed approval for adjuncts to teach in related disciplines.

Cutler Bay, FL

• Responsible for providing administrative support to the franchisee of a national tax service corporation.
• Processed all new-hire information into JH Employee database for all 18 locations.
• Created, maintained updated employee personnel files.
• Performed pre-employment background checks.
• Monitored quality assurance compliance with state requirements for all personnel files.
• Handled daily operations issues for the company such as telephone line connection, disconnection and repair issues, office equipment issues, and assisting all other locations with TELE-CHECK machine troubleshooting.

Miami, FL

• Provided administrative support to the President of a food equipment service company.
• Responsible for all sales and customer service to all Asian and European clients.
• Generated sales quotes and provided follow through on sales orders from point of sale, to shipping and delivery to overseas clients.
• Communicated abroad via e-mail and facsimile transmittals between home office, vendors, suppliers, shipping companies, freight forwarders and clients.
• Coordinated all appointment scheduling and travel arrangements for President of company and staff.

• Perform office support duties including administrative detail and follow-up functions for the Director of Cemeteries, two Cemetery Managers, and the Director of Sales.
• Coordinated meetings, conferences, special events, and travel arrangements as necessary.
• Responsible for the purchasing of office supplies and business equipment.
• In charge of handling all Personnel issues for both cemeteries, such as pre-hire screenings, drug and criminal background testing, and enrollment and explanation of benefits for all employees.
• Drafted and implemented company policies and procedures manual for exempt and non-exempt employees in English and Spanish languages.

Miami, FL

• Responsible for the daily operations of an upholstery supply house and pillow manufacturing plant.
• Purchased office supplies and office equipment.
• Maintained inventory accuracy reports.
• Responsible for the shipping of supplies within the Southeastern region of the United States.
• Responsible for supervising all office and warehouse personnel.
• Generated sales productivity and inventory control reports.

• Provided full administrative support to Territory Manager, Sales and Claims Departments.
• Acted as a liaison between the Territory Manager, and South Florida Independent Agents.
• Coordinated special events in Miami such as: the Miami Auto Show, 1994 Grand Prix and M.A.D.D. Event.
• Coordinated scheduling for management staff.
• Position required extensive contact with Key Executives throughout South Florida.
• Prepared weekly and monthly management, sales and productivity reports.

Bachelor'S Degree, Legal Studies

Mpa, Public Administration

Bachelor'S Degree, Human Resources Administration