With over 11 years of experience in the financial services industry, I am a seasoned and skilled Senior Financial Services Support Representative at Nationwide Financial, one of the largest and most respected insurance and financial services providers in the United States. My mission is to provide quality customer service and support to the new business and underwriting teams, as well as to the customers who trust us with their annuity and investment needs.As part of my role, I maintain current knowledge of contract and product provisions, administration of products, processing systems, and related federal and state regulations. I also prepare reports and special analysis within prescribed guidelines and participate in special projects as needed. I have proven my ability to handle a variety of complex customer service issues, communicate effectively, and exceed key performance objectives. I am always eager to learn new skills and technologies, as evidenced by my multiple certifications in AWS, Microsoft Cloud, and Emotional Intelligence. I am passionate about helping people achieve their financial goals and improving their quality of life.