Aria Chen Email & Phone Number

Taiwan

• Oversaw SurveyCake B2B / B2C product lines and managed 300+ enterprise product operations, crafting impactful product strategies.• Led E2E system implementations for enterprise clients, encompassing comprehensive system analysis and seamless workflow integration.• Analyzed clients' business requirements to provide tailored solutions and system integration suggestions, leading to the acquisition of 10+ clients integrated SurveyCake into their business processes.• Managed product roadmap for a B2C product line with 85,000 users and 1 billion user responses, enhancing user experience through data-driven analysis of key metrics and user feedback collected.• Led an agile team to deliver products that met evolving user needs in a dynamic environment, and optimized development workflows for improved efficiency.

• Managed 10+ web and mobile app projects, including Olympus e-commerce website, E.SUN Bank internal system, Philips psychological assessment project, etc.• Oversaw product development from inception (0) to launch (1), involved conducting user interviews, designing wireframes, translating designs into technical documents, managing development, and establishing test plans to ensure the delivery of high-quality projects.• Improved internal workflow by 25% by integrating SurveyCake into the BackStage (a Content Management System / CMS) and optimizing cross-functional team workflows.• Managed project risks proactively and gathered cross-functional teams to overcome various technical or business challenges collaboratively.

• Initiated Decentralized Identity (DID) wallet using blockchain to address trust issues, reducing business risks, protecting user privacy, and improving operational efficiency.• Established PRD, managed Product Backlog, designed wireframe and system architecture to develop MVP for client demonstration.• DID wallet was officially highlighted as department's flagship project and is still being actively developed and promoted.• Performed Web3 market research and devised integration strategies for insurance, banking, healthcare, and retail industries to create a financial ecosystem.

• Designed and developed the official website, including both front-end and back-end development.• Developed new features and operated website maintenance to meet university requirements.

• Served as primary contact to communication with clients in e-commerce project, responsible for verifying UX and user workflows, and conducting QA testing to ensure the timely and high-quality delivery of the project.• Facilitated e-commerce project development making sure delivery on time and brainstormed new product proposals.

• Coordinated a variety of seminar events for brand promotion, encompassing career sharing sessions and overseas job-seeking seminars.• Promoted platform by translating and sharing international internship opportunities, and contributed to community growth by participating in related training courses.

Master'S Degree, Information Management

Bachelor'S Degree, Information Management