• Monitoring the Quality Management System (QMS), ensuring that processes and practices align with the standards established by the company.• Organizing and restructuring processes on the Notion platform, used as a tool for knowledge management and internal documentation.• Conducting recruitment and selection of new talent, assisting in aligning profiles with the company’s needs.• Developing and overseeing onboarding kits for new employees and distributors, ensuring efficient integration.• Managing the creation of access and permissions in internal systems such as QNAP and email accounts, ensuring security and access control.• Issuing transport guides and assisting in correcting stock levels in the PHC system, ensuring accuracy in records and inventory control.• Creating and making new articles and collections available for sale, along with their descriptions.

• Worked as a freelance professional, providing social media management and content production (photo and video) services for micro-entrepreneurs and business owners, primarily on Instagram and Facebook.• Developed tailored digital marketing strategies, including editorial lines and strategic copywriting, to enhance clients' online visibility and engagement with target audiences.• Created engaging visual and written content, including photos and videos, aligned with each client's brand identity and specific needs.• Managed Instagram and Facebook profiles, monitoring performance metrics and adjusting strategies as needed to maximize results.• Conducted consulting sessions to guide clients on best practices in digital marketing and effective social media usage.

• Provided consultancy and support to corporate clients, including multinational companies such as Toyota Motor, Honda, Sanofi Medley, and Villares Metals, assisting in the management of benefits and the administration of service units.• Oversaw billing processes and customer data changes, ensuring compliance with company policies and procedures.• Managed the issuance, cancellation, and activation of service authorizations, conducting detailed analyses for medical procedures.• Prepared reports and performance indicators, delivering valuable insights for decision-making.• Analyzed files for eligibility verification, contributing to the accuracy and efficiency of service delivery processes.

• Executed data changes, including additions, removals, and updates, ensuring the integrity and accuracy of customer information.• Provided support to the telemarketing department, optimizing the flow of information and enhancing customer experience.• Managed judicial indicators related to the registration and contractual areas, performing analyses and gathering relevant documents for processes such as NIP and injunctions.• Collaborated with cross-departmental teams to ensure operational efficiency and compliance with regulations.

• Developed and executed a strategic e-commerce plan for online sales of swimwear, creating a strong brand identity tailored to the target audience.• Managed social media platforms (Instagram and Facebook), driving customer engagement and increasing brand visibility.• Designed and launched digital marketing campaigns through Facebook Ads to reach target customers and increase sales.• Handled customer acquisition and provided exceptional service, ensuring a positive shopping experience.• Oversaw logistics, including order processing, merchandise shipping, and inventory control.

• Conducted quality inspections on mobile device components, ensuring compliance with company standards.• Operated machinery and equipment on the production line, contributing to an efficient workflow.• Assisted in product packaging processes, securing proper handling for distribution.• Managed inventory organization, optimizing storage space and improving access to essential materials.