Aria Brown Email & Phone Number

Raleigh-Durham-Chapel Hill Area

• Provided support within the Asset Servicing department by assisting with tasks as needed, with short notice corporate action events, daily reporting (BAU) tasks, and during absences of colleagues and management.• Maintained controls and protocols within Event Data Management (EDM) processes by reviewing and updating Standard Operating Procedures (SOP’s) within guidelines to provide the most up-to-date procedures.• Engaged with the domestic and international teams to facilitate the entity alignment cross-training on the system procedures, particularly for the European and Asian markets (EMEA and APAC) voluntary corporate actions .• Ensured timely escalation of incidents by logging and addressing issues within recommended timelines that could result in material negative impact.

Raleigh-Durham-Chapel Hill Area

• Resolve and work through escalated and complex customer issues revolving around customer credit reporting with Wells Fargo Auto• Process credit disputes including letters from customers and credit reporting agencies• Process and respond to internal requests from other lines of business• Actively participate on several remediation projects for credit correction needs• Maintain a high level of quality using analytical skills with high attention to detail and accuracy• Functional ability in a heavily regulated environment• Comply with state and federal laws and regulatory requirements• Resolve high level disputes involving bankruptcy and fraud accounts• Analyze accounts within established Policy and Procedure• Manage a pipeline of work from assignment to completion• Facilitate team meetings • Facilitate training of other team members on higher level queues and skill sets• Point of contact during manager absence

• Assist customer service representatives by providing accurate information on accounts with system, policy and procedural issues• Receive and respond to customer service inquiries via mail and fax• Research and respond to customers inquiries• Process correspondence requests for internal and external customers such as account histories, interest paid statements and written payoff quotes.• Handle escalated calls from consumers requesting supervisor assistance• Aid with special program customers such as recreational finance, military, bankruptcy and business accounts• Review military and insurance documents for processing out of country authorizations and military shipping authorizations requiring my signature in accordance with Policy and Procedure• Customer service focus with the ability to analyze, research and respond to moderately complex issues and complaints• Review data and report trends to management

• Assist customers with servicing their auto loans• Process consumer loan payments• Maintain professionalism in a fast-paced environment following policies and procedures• Maintain financial integrity and ethics in compliance with all laws applicable• Assist customer with technical support with website (E-Services)

Bsba, Finance

Bsba, Finance