Managed brand image across all major social media platforms (Facebook, Twitter, Instagram, LinkedIn, TikTok) to reach an average of 200k weekly impressions.Developed and implemented a streamlined customer testimonial system, improving the collection and management of user experiences with usage rights in alignment with legal compliance, resulting in easier identification of organic member content available for brand use.Designed and finalized campaign assets, including copy, images, gifs, and videos, ensuring compliance with unique formatting specifications and optimization for analytics on each social media channel.Ensured visual inclusivity in all organic social media campaigns, representing a diverse range of identities.Conducted a comprehensive analysis of the company's digital marketing plan and social media strategy, identifying weaknesses and proposing necessary improvements.Stayed updated on social media trends and adapted Meetup’s marketing strategy to align with the company's initiatives.Cultivated strong relationships with internal and external partners.Collaborated with the Events Programming Manager to facilitate and promote both online and offline events. Analyzed weekly content performance data and used results to develop strategies to increase engagement based on community and company needs.

Developed and documented procedures to guide teammates on navigating new product changes, ensuring a smooth transition and adoption process.Provided mentoring and constructive feedback to Community Support Specialists and other senior specialists, fostering their professional growth and improving overall team performance.Effectively identified and resolved issues by accurately problem-solving and escalating reports of new or existing defects, ensuring timely resolution and customer satisfaction.Maintained a high level of expertise in Meetup's product across all platforms, staying updated with the latest features and functionalities.Served as a valuable product knowledge expert, providing consultation and guidance to product, design, and UX teams within Meetup, ensuring the product's alignment with user needs and enhancing the overall user experience.Responded to an average of 65+ customer support questions daily.Provided high-quality responses with empathetic, accurate support to Meetup organizers and members.Developed a mastery of internal and member facing tools to guide customers through optimal platform usage.

• Plan four community building events per semester for students, tutors and families, including interfacing with vendors and participants to increase relationships with educational partners and tutee families• Coordinate day-to-day office operations and activities to support team in tutor training, in-person tutoring, professional development and program evaluation • Manage the procurement of promotional merchandise, supplies, and office necessities• Process all invoices and monthly expenses through PeopleSoft-ARC platform• Assist in the collection and storage of IRB-approved sensitive research data using Qualtrics and CU Secure Data Enclave• Liaise with facilities department to ensure functional upkeep of office workspace

• Managed promotional merchandise design, procurement, and storage for the Office of Development• Coordinated, designed, and disseminated approximately 30 alumni relations-based communications per month to alumni community, including event programs, invitations, social media outreach, and webpages• Implemented regional travel programming• Managed alumni athletic events and young alumni college visit programming• Managed alumni relations calendars in connection with Pingry School academic schedule• Supported execution of Reunion and Homecoming events• Developed stronger young alumni outreach programming through analysis of youth engagement and interest