Ariana Adler Pt, Dpt Email & Phone Number

• Manage a book of business with 80+ accounts and $3.8M in ARR, achieving > 100% of goal for NRR for 6 consecutive quarters. Develop and present business and product adoption reviews, understand customer goals, and create and implement success plans.• Led the SMB Team in revenue expansion for 2023 with a total of $101K in ARR added to my book of business by providing strategic upsell recommendations and assisting with product implementation.• Aggregate and analyze NPS data and present findings to the senior leadership team, leading to technical enhancements to the product and improved customer satisfaction (NPS improvement of +8% in 2 months).• Train multiple new success managers and serve as a peer mentor throughout a 12-week onboarding period ensuring the success of new employees and attainment of 100% of team goals for open pool members in the first 3 quarters of 2023.• Identify at risk or uninvolved customers and craft tailored engagement plans for disengaged clients, achieving a 25% increase in participation rates within a quarter. Subsequently trained the team to implement these strategies, resulting in a collective 20% improvement in customer engagement within the first three months.• Spearheaded the creation of "The Success Manager’s Guide to Billing" resulting in a significant improvement in the team's understanding of Revenue Cycle Management (RCM) Key Performance Indicators (KPIs), exceeding target benchmarks, and fostering a consultative approach that directly contributed to improved customer satisfaction and retention.

• Created and edited content for Wareologie’s social media pages including Instagram, LinkedIn, and Facebook to promote Portable Parallel Bars and magnetic button adaptors to patients, caregivers, and rehabilitation professionals. • Collaborated with product development, web design, sales, and marketing teams to determine social media posting schedules for upcoming events and product launches.• Orchestrated and proofed copy for social media posts and email newsletters using relevant keywords.

Stoughton, Massachusetts, United States

• Built trusting and lasting partnerships with clients by understanding their goals for rehabilitation, performing skilled evaluations to address the sources of problems, and providing individualized and evidence-based treatment.• Educated clients on physical therapy diagnoses and self-management techniques by using a multitude of communication styles including visual demonstrations, verbal explanations, presentations, and written instructions. • Effectively and strategically documented patient care sessions for review by insurance companies, attorneys, and other healthcare professionals. • Periodically re-evaluated clients to assess progress toward short- and long-term goals by taking measurements, discussing subjective changes, and comparing results to those from the initial evaluations. Adapted treatment plans as needed to ensure client success.

Brockton, Massachusetts, United States

• Evaluated short- and long-term care patients by determining appropriateness of referrals, reviewing medical histories, performing tests and measures, and creating plans of care.• Conducted interventions including therapeutic exercise, gait training, functional transfer training, and education to meet patients’ goals and improve safety. • Collaborated with nursing, OT, speech, and social work staff by leading in-service presentations to ensure that PT recommendations are implemented outside of PT sessions.• Within 3 weeks, consistently achieved expected productivity of 80-85% while providing excellent patient care.

Norton, Ma

Greater St. Louis Area

South Windsor, Connecticut

West Hartford, Connecticut

Bachelor Of Science (B.S.), Kinesiology And Exercise Science

Activities and Societies: Real Slow Food (president), Triathlon Club (president), Cycling Club, Husky Ambassador, Pre-Physical Therapy.

Doctor Of Physical Therapy, Physical Therapy/Therapist

Activities and Societies: Research: Balancing out Post-Concussive Syndrome: Does Dual Task Have an Impact?

High School Diploma