-Oversee and maintain daily administrative operations to enhance and support a cohesive and efficient office environment for physicians, management and staff-Maintain and accurately update confidential information for physicians and 60+ employees across 6 locations-Develop job aides, standard operating procedure guides and templates for internal communication to increase accuracy and job performance -Complete and submit physician initial and re-credentialing applications for hospitals and insurance companies to adhere to contractual obligations-Accurately monitor continuing education credits for physicians to maintain licenses, DEA’s, vaccine distribution, CAQH, Malpractice Insurance, CLIA, Board and ACLS/BLS Certifications-Confirm and update physician and group demographics via online portals, emails, faxes and via phone-Assist the billing manager and team with creating and inactivating portal log-ins as well as claim denials-Invoice and track payments in QuickBooks software for up to 15+ Clinical Trial Studies-Contact sponsor regarding file retention and obtain permission to destroy old research files or set up file transfer-Prepare monthly A/R reports and accurately reconcile at end of Clinical Research Study

Collections, Online Bill Pay and Fraud Customer Service Senior Associate -Initiated and received calls from customers to negotiate amicable settlement agreements for past due accounts-Responded to customer inquiries via e-mail and phone while managing 2-3 online webchats simultaneously-Investigated claims of financial difficulties and report qualified claims to their respective financial institutions-Consistently met and exceeded company metrics and was regarded as a top collector within 3 months in the role -Assisted with training and onboarding of new hires