• Took guest reservations over the phone, in person and via computer and provided confirmations.• Issued room keys to guests upon check-in and answered questions regarding how to use them properly. • Informed guests of hotel security features and offered details regarding safety processes and procedures.• Verified accuracy of financial data.• Collected deposits, fees and payments.• Reported maintenance problems to the appropriate personnel.

• Arranged travel accommodation for groups, couples, executives and special needs clients.• Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.• Organised memorable and exquisite travel itineraries and holidays for high-level clients, celebrities, politicians and business executives.• Responded to clients' questions, issues and complaints in a timely manner, and found appropriate solutions when needed.• Managed reservations of plane tickets and hotels.• Prepared medical insurance and cancellation policies.

• Interacted and engaged with customers, providing guidance and product insights to influence purchase decision.• Used outstanding communication and interpersonal skills to quickly build positive customer relations for effective deal closing.• Identify the interest and understanding the needs and requirements of customers. • Demonstrate and provide information on promoted products/services .