Manage a stockroom with over 40 employees, overseeing teams responsible for picking, put-away, receiving, and consolidation to ensure accurate and efficient supply chain fulfillment. Facilitate weekly CAPA (Corrective Action Preventative Action) meetings, where my insights were instrumental in identifying root causes of issues and implementing process improvements to optimize warehouse operations, product packaging and transportation methods, leading to increased efficiency. Provide training and support to new employees and management, facilitating their transition into leadership roles. Optimized team performance by identifying and leveraging team member strengths, resulting in improved picking accuracy and achieving the daily picking quota as the first team lead. Facilitated seamless communication with buyers and sellers, ensuring timely updates on product shipments, deliveries, tracking, and any changes in order fulfillment. Utilized Excel to track daily shipping and receiving progress and metrics. Implemented strategies to reduce receiving errors and enhance database accuracy within our ERP system (Glovia). Pioneered new methods to enhance production accuracy through piloting and implementing improvements.

Prepared, maintained, and recorded comprehensive documentation for product distribution and material delivery. Utilized multiple software programs, including Glovia, Microsoft Excel, and Word, to efficiently complete administrativetasks

Research purchase orders with buyers to minimize errors and optimize inventory management. Implement a parts identification process that reduced unidentified parts entering the inventory by 30%. Identify and resolve inventory discrepancies, pinpoint root causes, and implement solutions to improve product put-away and picking accuracy. Managed inter-warehouse transfers, ensuring accurate labeling and seamless Enterprise Resource Planning (ERP) system integration for efficient inventory flow.

Responsibilities included but not limited to making sure staff is fulfilling work assignments in a timely manner through there shift as well as overseeing customer satisfaction to insure staff is fulfilling work assignments in a timely manner through there shift, data entry of customers, and processing payments and sales on the clients account. Being proficient in having a phone presence that is accommodating to the clients questions and needs. Also, keeping organization and discretion with customers at all times at the front desk. When on the floor, cleaning and assisting with troubleshooting softwares and machines to ensure customer safety all times.

Responsibilities include opening and reviewing sensitive documentation, cases, and claimants with aggressive accuracy. Confidentiality with every case and claimant. Uploading documents under the poper file names. Creating a task if necessary for the Adjudication Team for further revisions on acceptance or denial of pending cases. Electronically sending documents to the Mail Room to be sent to claimants regarding the status of the case/s . Creating a profile and case for claimants within the multiple softwares needed depending on the documents sent by claimants.

Assisted in opening and closing store with responsibilities including checking voicemails and responding to them regarding there pets case, taking incoming phone calls and booking appointments according to the case of that animal. Also, assisting in pickups of medication for pets as well as dietary foods and treats. Cash handling and stocking of products for clients and filing proper documentation appropriately using physical and data entry software. Keeping contact with other hospitals to ensure the patient receives the best possible care.

Upon promotion to Team Lead additional responsibilities included assisting in opening and closing the store. Entered data on a daily basis to help track product flow including receivingand documenting shipments of product. Worked to solve inventory discrepencies when needed through careful analysis of reciepts, physical and electronic inventory. Assisted in training new employees. Oversaw daily functions of my staff to ensure their correct knowledge of product and customer service. Created employee schedules for shifts responsible for. When working closing shifts, ran reportsfor the day for next day manager and ensured store was left cleanly and stocked.

Responsible for restocking merchandise, cleaning, organizing, and preparation of the floor for clientele including some heavy lifting. Makes and receives calls from and to customers to notify of inventory arrivals as well as to follow up on sales made in-store and online. Also available to answer any questions informatively. Schedules appointments with clientele and helps encourage sales. Rings customers up and helps when needed to bring large or heavy products to customers vehicles.

Key holder for personal station which held merchandise to be packaged and sold. Greeted and socialized with customers in order to get to know them as product was selected and personalized based on these conversations. Sales were encouraged and made through suggestive sales tactics based on company training. Responsible for checkout and collecting customer data. Also communicated via email and phone regularly with customers about special orders and promotions.

Provided exceptional customer service to all customers and got to know regulars as well as their personal orders. Merchandized product on the floor each morning prior to opening the store to encourage impulse buys. Prepared and baked product for sale. Stocked bakery as well as sandwich stations& maintained product on shelf. Followed a regimented cleaning routine. This included sanitizing all surfaces including appliances, sweeping & mopping up front, behind the counter as well as inside the restrooms & hallways.