-Oversee the operations in entire state of OH-Build & develop relationships with key people and businesses in OH-Develop marketing materials & strategy to grow the business-Digital marketing by managing our company Facebook page & collaborating on Ads to promote the company-Plan, direct and consult consumers on funeral/cremation services at the time of need -Hosting lunch & learn's to educate the community/healthcare workers on end of life planning-

• Plan, direct, and coordinate overall facility operations, establishing policies and implementing process and protocol improvements to ensure superior service and efficiency.• Cultivate a culture of excellence, assuring entire staff adheres to Ohio law and completes continuing education requirements in prescribed time frame.• Increase community and brand awareness through effective marketing and event planning, developing and generating insightful programs and brochures.• Seize every training opportunity to provide quality instruction, leveraging a caring, hands-on leadership style, producing top-quality staff with extremely high morale and performance standards.• Identify internal strengths and inefficiencies through extensive industry analyzation, translating into strategic plans to ensure continuous improvement.• Accountable for identifying staff vacancies, interviewing and hiring employees using creative methodologies to assure the right cultural fit.• Administer payroll, records maintenance, licensing requirements, and Pre-need reporting to state of Ohio.

• Established an environment of comfort to bereaved family members, providing counseling and coordinating funeral/cremation arrangements in a tactful manner. • Address all questions and requests for information relating to services and pricing, offering Celebrant services when deemed appropriate.• Arranged services in a manner consistent with each family’s heritage and religious beliefs.• Structured guidelines and procedures to modernize and streamline operational processes, significantly increasing efficiency throughout facility.• Skillful generation of accurate reports, financial and business analysis, and annual budget forecasts.• Launched comprehensive new employee and ongoing training programs, resulting in high performance and retainment record.• Guided the organization to consistent goal achievement through effective planning, team leadership, and best-in-class customer service.

• Mission-minded, guiding every aspect of funeral and burial arrangements, including sales of cemetery property and headstones.• Led by example, promoting the vision to focus all team members on reaching the common goal of delivering memorable customer experiences. • Active participant in community outreach, utilizing pre-need arrangement program to secure prospective customers’ trust in the business.

• Conducted all daily operational activities throughout the location, assuring the highest quality of services and products to valued customers.• Responsible for facility operational compliance with appropriate regulations and company policy.• Provided and environment of mutual trust and respect, demanding lofty ethical standards from staff.• Consistent analyzation of individual staff member performance, offering mentoring and support to raise confidence and performance levels.

• Assured company objectives were met through development and organization of community outreach events, identifying and promptly following up on leads.• Supported Funeral Director in caring and tactful coordination of funeral arrangement with family members.• Assisted families with Veteran benefits and DHS process when appropriate.• Executed efficient and accurate data entry, death certificate filing, permit applications, and Electronic Death Registration System (EDRS) input.