Responsible for full life cycle recruiting for Customer Service Specialists, Account Specialists, Surety Specialists, Operations Specialists, and Administrative/Executive Assistants across the the NE, Midwest, and South.

Coordinate complex interview schedules for candidates for entry-level to executive level roles. Arrange flights and hotels and process candidate reimbursement for out of town candidates.Process requisition flips and requisition clones through Authoria when changes are needed.Responsible for updating and maintaining SOP's for interview scheduling and requisition flip processes.Pre-screen candidates for entry level roles

Proctor pre-hiring competency testing candidates of various positions and level. Provided information to hiring managers and recruiters to aid in the recruitment process.Work with displaced employees to determine their needs and provide options for services while maintaining a high level of confidentiality.Responsible for coordinating meetings, workshops and webinars.Coordinate and run monthly reports for delivery to the Human Resources Executive team.

Proctored pre-hiring competency testing candidates of various positions and level. Provided information to hiring managers and recruiters to aid in the recruitment process.Worked with displaced employees to determine their needs and provide options for services while maintaining a high level of confidentiality.Responsible for coordinating meetings, workshops and webinars.Coordinated and ran monthly reports for delivery to the Human Resources Executive team.Coordinated complex… Show more Proctored pre-hiring competency testing candidates of various positions and level. Provided information to hiring managers and recruiters to aid in the recruitment process.Worked with displaced employees to determine their needs and provide options for services while maintaining a high level of confidentiality.Responsible for coordinating meetings, workshops and webinars.Coordinated and ran monthly reports for delivery to the Human Resources Executive team.Coordinated complex interview schedules for candidates for entry-level to executive positions and managed travel arrangements including flight, ground transportation, and lodging accommodations. Processed and review background verification checks and drug screens according to company policies to ensure candidacy qualification for the position and entered information into the HRIS system.Supplied external newly hired employees with necessary information such as a comprehensive new hire packet including I-9 forms and was main point of contact for any questions.Assisted hiring managers in releasing and receiving assets of internal employee transfers and documenting accurately into the HRIS system.Managed the HR Que by resolving issues and questions submitted by external customers relating to recruiting and HR. Performed audits of the requisitions ensuring compliance with external auditors. Show less

Evaluated, interviewed, and presented qualified candidates to hiring managers and Directors.Directly responsible for hiring the entire salaried staff for two new call centers.Attended job fairs to recruit qualified candidates for Management and Human Resources positions for the Corporate Headquarters and remote call center locations. Communicated and negotiated offers to employees and coordinate start dates.Assisted in the coordination of the onboarding process by assisting all… Show more Evaluated, interviewed, and presented qualified candidates to hiring managers and Directors.Directly responsible for hiring the entire salaried staff for two new call centers.Attended job fairs to recruit qualified candidates for Management and Human Resources positions for the Corporate Headquarters and remote call center locations. Communicated and negotiated offers to employees and coordinate start dates.Assisted in the coordination of the onboarding process by assisting all new employees with the completion of their new hire paperwork.Conducted file-audits to ensure consistency with company hiring guidelines.Used sound analytical skills to identify problems, gather supporting information, generate options and determine the consequences associated with certain issues and behaviors within the call centers.Conducted employee open forums to pinpoint issues within the call centers and work with management for a successful resolution.Served as a point of expertise and sounding board for all HR related questions for the call center staff.Coached and trained management staff on various topics related to the workplace by developing and presenting workshops. Prepared employee counseling’s and termination letters by gathering and reviewing supporting documentation.Conducted monthly audits of phone conversations between the scheduler and candidates ensuring consistency and customer satisfaction standards are met. Show less

Interviewed prospective new hires for the Loan Processor and Loan Set-up position.Worked with customers to obtain necessary information to process and approve loan files up to 1.5 million.Analyzed documentation to ensure accuracy and compliance with existing federal loan guidelines (Fannie Mae/Freddie Mac).

Troubleshot and resolved customer inquiries regarding all aspects of their accounts.Maintained a high level of excellence in customer satisfaction and knowledge of the field.Solicited sales of products relating to consumer credit cards and consumer finance loans.

Worked extensively with the Human Resource recruitment team by: sourcing, recruiting and contacting prospective hires, conducting initial phone-screen interviews, tracking resumes, and scheduling competency testing.Assisted customers with after-hours homeowner emergencies, providing information about coverage, determining loss coverage and contacting area vendors.Entered data in regards to property and casualty claims.Served as new-hire mentor.Provided direction and assistance… Show more Worked extensively with the Human Resource recruitment team by: sourcing, recruiting and contacting prospective hires, conducting initial phone-screen interviews, tracking resumes, and scheduling competency testing.Assisted customers with after-hours homeowner emergencies, providing information about coverage, determining loss coverage and contacting area vendors.Entered data in regards to property and casualty claims.Served as new-hire mentor.Provided direction and assistance to Customer Report Administrators by working the internal help desk.Supervised the critical operations of a call center as a Promise Line Assistant. Show less