Leading a team of highly talented and creative professionals in the field of social media, branding, website designing and development and digital marketing.

Leading a team of highly talented learning professionals, consulting with businesses, organisations, teams and individuals to transform problem statements into solutions and coaching for high potential performance.

Leading all finance university learning & career development initiatives across Asia Pacific locations. In this role I facilitate and up-skill other facilitators on learning offerings in all forms (classroom, online, virtual), manage the marketing, awareness and communication of all global programs, products and offerings launched, and am an active advocate of the regional needs and feedback on all global decision making platforms.As a learning consultant, I also work closely with multiple business teams (Legal India, Consumer Finance India, INOps India, APJC Recruiting Managers and many more), on specific learning charters for their respective teams. Using skill gap analysis and deep dive consultation, I have helped bridge knowledge and skill gaps while improving the employee satisfaction scores on most of these projects

In this role, I set up the entire L&D team for FinOps Support Centers, starting with Hyderabad and extending the support to Bratislava, Manila and Costa Rica. ‘INSIGHT’ training (end to end walk through of the AP process cycle) was my first project launched in 2014, and still is one of the most sought after trainings with multiple versions launched thereafter. The team continues to use the framework of communication and SOP management I set up along with many skill development programs for ICs and Managers.Along with, Standardization and Centralization of Internal Communications. Contributing to improved brand image of FinOps through articles, posters and other publications were set up. I also helped improve the new hire experience through improved business specific ob-boarding initiatives and employee engagement scores through engagement activities, events, rewards etc.

Synopsis of Experience : I led a team of 5 where the role involved leading HR function along with setting up the L&D function ground up. Profile Overview:-- Learning & Leadership Development (As a Department Head)* Instrumental in setting up the entire L&D function in the organization – Plan, develop and deliver all basic Behavioral Internal Trainings. * Designed, planned and launched the Training Calendaring process. * Designed, organized and conducted various behavioral training programs. * Revamped the entire boot camp training approach and set effective processes in place * Provided Communication improvement interventions through evaluation, support and assessment process. * Conducted individual coaching sessions for employees at all levels improving their interpersonal and leadership skills * Introduced the 30-60-90 day pre and post analysis of training interventions * Introduced Competency Mapping & Gap analysis Introduced the Role Based Curriculum across levels.Accomplishments: ** Revamped the existing Boot Camp Training (for freshers) by including aspects of Individual Soft skills, Team skills and corporate skill enhancement.o Outcome – a highly effective and crisp program reducing Training Period for 90 days to 60 days.**Created and groomed employees on corporate culture through Corporate Etiquette Programs, Grooming Sessions, English Only Zones, Dress Code ethic implementation and quizzes on policies and procedures.o Outcome – 95% employee adherence to corporate etiquette guidelines**Created and implemented Employee connects and engagement opportunities at all levels by doing health camps, fun events, charity drives, competitions etc.o Outcome – 85% employee attendance on an average for the events**Set up process maps and defined clear SLAs and TATs for all HR- Operational activities and tasks.o Outcome – random queries in walk ins and emails reduced by 50%

Profile Overview:• Facilitate training programs to corporate clients as well as individuals.• Align with client partners, understand their business challenges and customize the program delivery accordingly• Support the Business Development team with lead calls and meetings in Hyderabad. • Support the VP – Capability Building to set internal systems and processes in place for the facilitator team.Accomplishments:• Certified to deliver 7 Habits of Highly Effective People – Signature program. Client specific as well as Public Programs.• Certified to deliver 7 Habits of Highly Effective People – Associate program. • Set report tracking and documentation processes for facilitators.

Profile Overview:• End to end Technology TNI/A, planning, organizing and launching Technology Training Calendar PAN India.• Professional & Leadership Gap Analysis and solution providing. • Five level business engagements with all stakeholders. • Business communication – through email, live chat, telephone and face to face conversations• Branding & Designing of all ITS – L&LD Business communications and L&LD branding• Facilitating all Leadership & Behavioral programs like 7 Habits of Highly Effective People, Winning Presentations etc. Accomplishments:• Stabilized the entire ITS L&LD functioning by putting appropriate SOPs, formats, reports etc in place. • Built quick and effective professional relationships with the Business Partners allowing them to approach for any Learning solutions• Streamlined the vendor training process and the Technology Calendaring process • Successfully completed the Gap analysis of all Band 6 Leaders and worked with the Development team to come up with appropriate learning interventions• Streamlined the ad-hoc training request process and provided quick resolution.• Prepared the Learning Partner handbook – a ready reference for all Learning Consulting Partners providing all the details required to get started with the role. • Initiated and efficiently single handedly handled the ITS L&LD Support mailbox maintaining a TAT of 24 Business hours to respond to queries of more than 5000 ITS associates PAN India. • Set up regular monthly business connects with all Delivery Leads and their teams and followed up thoroughly bringing all action points to closure on time. • Conducted Open Forums for associates in all 4 sites PAN India. • Facilitated all Behavioral Programs and got excellent feedback in all of them • Facilitated nearly 15 Train the Trainer Workshops enriching new trainers with the in depth knowledge of Training enabling them to be better trainers.

Profile Overview:• Getting certified and delivering all internal behavioral and leadership training programs • Initiating and stabilizing the Informal Learning Concept in the organization• Proving end to end learning support and solutions to specified businesses. Accomplishments:• Got certified for all internal behavioral and leadership training programs within the first 3 months• Got certified to deliver 7 Habits of Highly Effective People program by Franklyn Covey. • Prepared the Facilitator kit for almost all programs for the team to refer to• Became the first TTT certified trainer among the facilitator group and delivered numerous TTT programs certifying and grooming trainers • Planted the first seed of Informal Learning and grew it up to a visible level in the entire organization – initiatives included – Learning Wheel, KnowEdge session, L&LD Newsletter etc. • Cleared the complete mandatory training backlog for the business I supported by conducting special weekend batches, ensuring nominations and follow ups etc. • Initiated the revamp of the TTT program to enhance the level of impact of the outcome.

Profile Overview:• Handling a team of 11 Trainers and 5 AM Technical Trainers, responsible for their goal setting, operational support and performance analysis. • Providing end to end training support to entire Collections Centre of Excellence at the Vizag Site. • Responsible for re migration of RS Collections to Manila, Philippines as a Subject Matter Expert.• Work with the Global Learning & Development team to synergize the Learning approach, process and interventions across all sites globally. Accomplishments:• Worked with the Leadership team to define and design the roles and responsibilities of the ‘Manager Operation Management’ and ‘Sales Manager’ roles which were the newly assigned roles in the department• Migrated Retail Services Collections to Manila, Philippines as a Subject Matter Expert trained two batches and certified two trainers. • Supported the Global Learning & Development team in streamlining online training and initiated other new projects.• Master certified two trainers in RS Collections• Certified all new trainers in RS Collections in the capacity of a Master Certified Trainer• Created Cross Training programs between all collections processes further reducing the learning curves and enhancing the optimum utilization of resources. • Worked with the operations team to create a Super Collector team that could handle both UK and US Customer Collections enhancing the Prime time utilization on calls.