Ariana Cantos Email & Phone Number

• Communicating with customers regarding day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Meeting and exceeding sales targets and goals set out for the month, quarter, and year by creating an action plan for success and proactively following it.
• Showcasing multi-tasking skills by promptly working on multiple credit deals and administrative requests simultaneously with proper prioritization of tasks.

• Supported over 100 of employees Canada wide on human resource related topics such as payroll, online reporting, vacation, benefits & savings, MyHR (powered by Workday) and HR Online (VIP Portal)
• Analyzed over 100 of employee portfolios using various HR systems to problem solve and provide guidance
• Completed detailed documented notes for every employee inquiry to provide the most accurate and efficient support with a track record using (HelpDesk)
• Collaborated with over 20 departments on over 100 employee cases a week when the employees’ inquiry it is beyond the scope of human resource to resolve

Barrie, Ontario, Canada

• Contributing to the achievement of branch business objectives by exceeding individual sales and referral goals
• Managed customer transactions, accepted loan payments, and negotiated checks with necessary due diligence. Additionally, knowledge and compliance with Bank and Industry Codes of conduct and with securities law and.
• Engaging customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice, appropriate products, services, credit cards and types of accounts

• Operated OpenTable Software
• Able to operate POS System to input food & drink orders
• Cleaned and sanitized workstations
• Handle phone calls and made reservations
• Successfully resolved conflicts resulting in customer satisfaction