Ariana Candelario-De Anda Email & Phone Number

El Segundo, California, United States

El Segundo, California, United States

Los Angeles, California, United States

• Oversee the entry, transfer, and adjustment of inventory for retail/marketing/gift-giving fulfillment through NetSuite.• Train employees on order fulfillment, customer service replies, and product input/output.• Monitor e-commerce transactions, review new product launches and keep existing products updated.• Manage a cross-functional team (design, finance, production) and oversee product from development to implementation.• Create new development product roadmap for second quarter of 2022 through spring 2023.• Research and select suppliers/wholesalers/contract manufacturers for new products. • Improved SOP for product making/packaging for efficiency which led to an increase in output by 25%.• Created SOP for customer service replies, policies, and templates that saved an average of 5 minutes per inquiry.

Los Angeles, California, United States

Los Angeles, California, United States

• Partnered with buying team to ensure timely order fulfillment.• Maintained inventory and assisted warehouse with restocking.• Managed customer service including responding to all email, direct message, and phone inquiries.• Prepared weekly or monthly reports on returns, sales, and shipping.

Los Angeles, California, United States

• Managed customer service which included resolving customer complaints, anticipating problems, managing operational issues and identifying appropriate business flow.• Analyzed customer behavior specifically closed accounts and reported on patterns leading to an improved steady flow of customers.• Ensured compliance of standard operating procedures and policies.• Managed all customer support complaints, assigning them to team members and ensuring follow through.• Handled all LA County and National account service inquiries.

Burbank, California

• Handled everyday front desk related activities such as answer phones, scan documents, cancelations, inventory, greet members and check ins.• Managed updates to existing member accounts and resolve issues while providing exemplary customer service.• Oversaw member conduct, cleanliness of club, staff activity and created task lists for staff.• Operated cash register and balanced cash drawers on a daily basis.

San Fernando, California

• Created savings and business memberships, upgrade current members and renew memberships.• Applied members for Sam’s Club in store and MasterCard credit cards through Synchrony bank.• Performed refunds and exchanges on items purchased in-store or online.• Retained up-to-date information regarding return policies, recalls, credit card and membership promotions.• Handled in person and phone inquiries regarding members issues of various matters.• Balanced drawers at the beginning and end of every shift.• Trained and ‘shadowed’ several associates at the register and behind the front desk.

Granada Hills, California

• Greeted customers and offered assistance in a courteous and professional manner.• Recommended apparel and accessories to customers based off needs.• Organized and maintained merchandise on the floor, shelves and windows.• Unboxed, ticketed and arranged incoming merchandise to promote sales.• Processed exchanges, returns and purchases for customers at the cash register.• Monitored fitting rooms for immaculateness and assisted customers with any needs.