HR Responsibilities:• Takes ownership of the hiring process, including posting job vacancies, screening resumes, conducting interviews, and overseeing the onboarding of new employees.• Maintains accurate and up-to-date employee records, ensuring compliance with company policies and legal requirements.• Acts as a resource for employee inquiries and assists in resolving HR-related issues.Accounting Responsibilities:• Manages bill payments, invoice entry, and financial record-keeping, using Sage 300 and QuickBooks.• Assists in preparing financial reports and documents as required. • Completes special projects and provides general support as needed.• Processes employee expense reports, ensuring adherence to company policies.Marketing Responsibilities:• Oversees the company's social media presence, primarily via Instagram and LinkedIn, including posting updates, engaging with the audience, and maintaining a consistent online brand image.• Contributes to the development of marketing materials and content, primarily through company presentations and promotional materials.• Works closely with the marketing team to find sponsorship opportunities and other marketing initiatives.

• Responded to all incoming calls, messages, support tickets, and social media inquiries in a timely manner. • Resolved product, order, and service issues by clarifying the customer’s problem and finding the best solution.• Tracked incoming returns, damages, chargebacks, and lost orders while maintaining meticulous/detailed records.• Met with warehouse team to discuss order-related errors and recurring mistakes. Found and implemented solutions to reduce employee-related errors. • Evaluated customer reviews/feedback on various platforms, including but not limited to Stamped.io, Sitejabber, Facebook, and Google. Used feedback to solve problems, record requests, and address both positive and negative experiences. • Monitored Facebook, Twitter, and Instagram social media platforms. Responded to direct messages and comments while maintaining brand voice.• Used creativity, product, and pop culture knowledge to generate content for social media captions and marketing campaigns.• Worked with operations, marketing, and warehouse teams to ensure company website is regularly updated and inventory levels are accurate. Ran regularly scheduled reports including but not limited to bestselling and trending items.• Conducted research to discover new techniques/applications necessary for improving customer experience. Used data to help team members implement product/website changes and find other solutions as needed. Followed up with customers once changes were complete.• Oversaw hiring and orientation process of warehouse associate team members as needed.• Compiled and created company training documents, ensuring processes and standards are outlined clearly.• Was responsible for monitoring copyrighted products/images and sending takedown notices to violators. Followed up with legal team when additional intervention is required.• Assisted with picking, packing, and fulfilling orders.• Worked on specialized projects that acknowledge customer appreciation and giving.

Assisted small business owners with an assortment of administrative and organizational tasks. • Managed tile showroom, acting as a brand ambassador for three separate lines of semi-custom cabinetry, as well as multiple lines of floor and wall tiles.• Maintained an updated knowledge of building specs to ensure projects were code compliant. Paid close attention to industry changes, relaying all necessary information to clients in the event that a project's completion would be affected. • Informed clients of material lead times, return policies and any other pertinent information throughout the selection and ordering process. • Facilitated the internal ordering of building materials, following up until delivery/pickup by coordinating with the warehouse, client, or contractor.• Communicated with clients to answer all questions relating to the bath and kitchen renovation process while working with an array of budgets. Built strong relationships to ensure completed projects exceeded expectations.• Met with clients via in-depth consultations to assess design needs, using 2020 Design software to draft projects and create presentations.• Monitored and maintained office equipment, supplies, and shop inventory.• Increased productivity by implementing a new inventory system and organizing client and employee files.• Proficient in QuickBooks, Microsoft Office, and Google Workspace.

Temporarily assisted management team during a time of transition in the store. • Collaborated with team members on plans to exceed daily sales goals and create a unique and personalized customer experience.• Provided in-depth product consultations, ensuring selections shown would meet each client's needs and expectations. Asked specific follow-up questions to make certain products were safe and free from potential allergens or skin irritants that might otherwise elicit a negative interaction.• Worked with team members to ensure all launches, parties, and events exceeded expectations.• Acted as a brand ambassador by promoting relevant campaigns and educating customers on company's brand values and affiliated charities.• Participated in weekly inventories and partnered with other members of the management team, ensuring fresh standards and rotation rules were met.• Took pride in creating a clean and beautiful work environment while following all merchandising and design standards to provide a consistent customer experience. Reactively merchandised small location when needed.• Met with team members daily to work towards SMART Goals and other personal objectives.

Effectively managed a team of eight employees and strengthened their knowledge of collectibles and pop culture memorabilia to promote sales and improve customer satisfaction. • Delivered excellent service to ensure high levels of customer satisfaction. Asked questions and provided in-depth product demos to create an emotional connection with each customer. Responded to customer complaints and concerns in a timely and professional manner.• Motivated team members to work toward sales objectives and targeted metrics while working to increase employee satisfaction in a store with high turnover.• Maintained store’s social media presence while planning and executing events, coordinating with holidays and product launches. Developed and arranged promotional material and in-store displays for each launch or event. Assisted in the creation of marketing materials to promote region-specific sales.• Hired, supervised, and trained associates in customer service, store maintenance and product promotions. Created and executed training and developmental plans for all employees in addition to on-boarding new hires. Mentored and provided feedback to all team members when scheduled or as needed.• Developed and maintained a schedule for employees and promotions centered on holiday sales and other cycles.• Closely followed all visual merchandising standards, managed stock levels, and organized displays to ensure standards for quality, customer service and health and safety were met.• Maintained an awareness of pop culture and collectibles market trends in the retail industry. Understood forthcoming customer initiatives and monitored what local competitors were finding successful.

Performed all management duties and day to day store operations in cooperation and in the absence of the store manager. Assisted in recruiting, hiring, and training sales associates while leading by example in a high-volume store.• Monitored and assisted cashiers and other retail staff, assigning daily duties and providing support to all team members.• Performed and supervise daily procedures including carrying keys and alarm codes; opening and closing store; disarming and arming alarm system; counting drawers and safe, and managing bank deposits.• Managed paperwork and tended to other office tasks, including responding to email and phone messages.• Exceeded sales goals by providing exceptional customer service and utilizing suggestive selling techniques.• Analyzed store reports and tracked performance data while making necessary adjustments in order to promote best-selling products.• Conducted store inventory counts and reconciliations.• Exercised creativity while merchandising displays for product launches.• Newbury Comics MVP award winner in 2013.Full-Time Keyholder from December 2012 - September 2016From November to December in 2017, 2018, and 2019, I returned as a temporary seasonal employee/keyholder.

Performed an assortment of front and back-end tasks at a small family-owned pizza and sub shop.• Welcomed and assisted customers with phone and in-person orders. Answered all questions regarding pricing and allergens before relaying orders to other kitchen staff members.• Maintained high standards of customer service during high-volume, fast-paced operations.• Operated cash register and handled currency and credit transactions quickly and accurately.• Prepared and cooked a variety of fresh and frozen foods.• Packaged and verified orders, ensuring they were accurate and complete, before finishing transactions.• Maintained a clean and sanitary workplace, ensuring all relevant food health and safety requirements were followed.• Assisted management with inventory control and stocking.• Took initiative to find extra tasks when scheduled duties were completed, typically by participating in learning/training opportunities.

Assisted lawyers and paralegals with organizational tasks and provided support by maintaining up-to-date documentation.• Answered phone calls and emails, sent faxes, and relayed information to all relevant parties.• Maintained databases, organized documents, and updated paper files.• Sorted, delivered, and accepted mail.• Carried deposits to banks and assisted in other deliveries.• Primary project involved scanning files and converting documents into easily accessible PDFs.• Worked with computers, printers, fax machines, scanners, shredders and other office equipment.• Used QuickBooks to record relevant client records and send invoices.• Maintained confidentiality when working with client files.