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Throughout the course of my professional career, I have consistently been promoted to higher levels of responsibility due to my ability to lead teams while simultaneously offering exceptional operations and customer care leadership. I understand how to engage with stakeholders, determine organizational requirements from a customer care perspective, and integrate strategies across the enterprise. By cultivating positive customer relationships, we are able to attract repeat and referral business that soon turns into a sustainable pipeline of revenue. When it comes to operations, I am adept at reviewing processes, identifying gaps, and integrating solutions to improve performance. I also rely on data to inform future decision making to ensure that changes are as effective as possible. In terms of product creation and rollout, I also keep my ear to the ground and listen to the voice of the customer. By understanding their preferences, I am able to create products that match those requests. Providing such products only expands the client relationship. I invite you to scroll through my profile below to read through my philosophies and impact. I am always looking to expand my professional network. Please feel free to connect with me here. I welcome the opportunity to learn about your organization. Perhaps I can offer some insight that might help with both short and long-term goals. Thanks for reviewing my profile and have a wonderful day!
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Senior Customer Care DirectorOne DropUnited States
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Senior Customer Care DirectorOne Drop 2020 - PresentNew York, New York, United StatesLead strategic planning and progress monitoring for teams. Pivotal in building company culture. Develop and implement a vision to ensure effective and consistent implementation of the defined vision in service of members. Manage major organizational initiatives and work streams, which include leading cross-functional teams to address emerging needs; designing and implementing new processes or systems to address opportunities for growth; or leading and implementing change management. -
FounderWell Read Sistas Inc. 2018 - PresentGreater New York City AreaWell Read Sistas Inc. is a book club for Black women. 501c3 organization dedicated to promoting the personal and professional development of Black women. -
Customer Care DirectorOne Drop 2018 - 2019Greater New York City AreaRepresent the "collective" Voice of the Customer (VOC) within the organization, along with providing intermittent phone and email customer support, preparing for departmental hiring and funding, and managing various customer service and interdepartmental initiatives. Defined & Presided over customer service workflows on behalf of the team, ensuring adherence to established protocols, standards, and service level agreements. Collaborate with cross-functional teams to address user experience considerations, and training needs in preparation for IPO.
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Assistant Event ManagerCystic Fibrosis Foundation - Greater New York Chapter 2017 - 2018Supported, coordinated, and executed fundraising events, including galas, charity dinners, annual walk, and other community engagement activities. Attend meetings on behalf of the Executive Director when necessary. Assist in organizing and preparing materials for meetings, including agendas, presentations, and reports. -
Executive Assistant To The PresidentFirstservice Residential New York 2015 - 2017New York, United StatesSupport executive leadership, managing office operations, facilitating communication, and driving organizational efficiency and effectiveness. Execution of special projects and initiatives, collaborating with cross-functional teams as needed. -
Leasing ManagerFirstservice Residential 2015 - 2017New York, United StatesResponsible for overseeing all lessees of the company’s leases.Evaluates new and existing leases, prepares lease documents, and oversees their ongoing maintenanceMonitors the financial condition of lessees and their compliance with the terms of the lease agreement.Oversees lease renewals, and handles disputes between lessees and lessors
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Assistant Store ManagerGroupe Dynamite 2015 - 2016Provide leadership, support, and guidance to the store team to ensure a positive customer experience, achieve sales targets, and uphold brand standards. Assist in administrative tasks such as scheduling, payroll processing, and inventory reconciliation. Prepare and analyze reports on store performance, including sales metrics, inventory levels, and employee productivity. Communicate key insights and recommendations to the Store Manager to inform decision-making and drive continuous improvement. -
Assistant Store ManagerPandora 2014 - 2015Provide leadership, support, and guidance to the store team to ensure a positive customer experience, achieve sales targets, and uphold brand standards. Assist in administrative tasks such as scheduling, payroll processing, and inventory reconciliation. Prepare and analyze reports on store performance, including sales metrics, inventory levels, and employee productivity. Communicate key insights and recommendations to the Store Manager to inform decision-making and drive continuous improvement. -
Assistant Store ManagerVictoria’S Secret & Co. 2014 - 2015Provide leadership, support, and guidance to the store team to ensure a positive customer experience, achieve sales targets, and uphold brand standards. Assist in administrative tasks such as scheduling, payroll processing, and inventory reconciliation. Prepare and analyze reports on store performance, including sales metrics, inventory levels, and employee productivity. Communicate key insights and recommendations to the Store Manager to inform decision-making and drive continuous improvement. -
Assistant Admissions CoordinatorRutgers University 2010 - 2014Efficiently managing inquiries, maintaining accurate records, representing the school at events, coordinating admissions materials, providing necessary reports, and supporting various aspects of the admissions process.-Input all relevant information into the shared database system to maintain up-to-date records. Coordinate all packets and materials for the admissions counselors, ensuring they have the necessary resources for their interactions with prospective families.-Represent the school at events such as school fairs, informational evenings, campus tours.-Prepare and mail decision letters to applicants following the admissions process. Assist with the registration process for admitted students, including collecting necessary documentation and fees. -
Digital Marketing InternCourier-Post 2012 - 2013New Jersey, United StatesHands-on experience in various aspects of digital marketing while supporting the team in executing effective campaigns and strategies to achieve organizational goals.Assisted in creating and curating content for various digital channels, including social media, blogs, email newsletters, and website updates.Conducted research and analysis to identify trending topics, keywords, and audience preferences to inform content strategy.Managed content calendars and scheduling tools to ensure timely and consistent publication across platforms.
Ariana Gibbs Skills
Ariana Gibbs Education Details
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Marketing
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Real Estate License New York LlcReal Estate
Frequently Asked Questions about Ariana Gibbs
What company does Ariana Gibbs work for?
Ariana Gibbs works for One Drop
What is Ariana Gibbs's role at the current company?
Ariana Gibbs's current role is Senior Customer Care Director.
What is Ariana Gibbs's email address?
Ariana Gibbs's email address is ar****@****ial.com
What is Ariana Gibbs's direct phone number?
Ariana Gibbs's direct phone number is +121263*****
What schools did Ariana Gibbs attend?
Ariana Gibbs attended Rutgers University, Real Estate License New York Llc.
What are some of Ariana Gibbs's interests?
Ariana Gibbs has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Arts And Culture.
What skills is Ariana Gibbs known for?
Ariana Gibbs has skills like Powerpoint, Customer Service, Public Speaking, Microsoft Office, Microsoft Word, Event Planning, Sales, Marketing, Editing, Microsoft Excel, Research, Leadership.
Who are Ariana Gibbs's colleagues?
Ariana Gibbs's colleagues are Lawrence Roberson, Stuart Lam, Ian Eastman.
Not the Ariana Gibbs you were looking for?
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Ariana Gibbs
Determined Pre-Medical Student That Is In Search Of A New Challenging Experience In A Clinical Setting.Dallas-Fort Worth Metroplex -
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