 Analyze incoming content to improve user experience. Review analyzed content to determine applicable protocols and/or actions. Exceed timelines and goals by prioritizing and multitasking within several projects.  Onboarded new team members using training and shadowing sessions.  Coordinate team building outings and internal office events.

 Interpreted, analyzed, and categorized media content in Spanish based on policy and regulatory protocols. Achieved and exceeded project timelines and goals. Responsible for staying up to date on all policy and regulatory protocols through training and cross functional team meetings.

Coordinate with website developers to stay up to date with promotions and any changes for the site.Record progress of all social media platforms the office is connected to.Develop promotions to boost on social media to gain more clientele and to give the office a voice.Post across all social media platforms of new eyewear arrivals, new collections, articles on eye health, etc. Continuously looking for new ways to better the office with new software, new ways to connect with our patients etc. Managed patient correspondence performed daily administrative tasks to ensure a smooth running office, purchasing, and inventory. Established patient flow schedule to utilize doctor’s time and keep support staff on task.Implemented inter-office communication system using a third-party instant messaging system. Sustained social media presence using Facebook, Instagram, Twitter, Pinterest, and Yelp.

Anything Kathy needed, I did. Always.Managed customer relations daily. Took all types of orders daily. Delivered orders daily. Along with delivering some orders required set up with presentation specifications. Managed inventory and updated inventory weekly. Assisted with the production and decoration of some cakes. Produced and decorated cookies, cake pops, and cupcakes.Instructed decorating classes/parties.

Wrote press releases to send to media, calendar listings to share with the public and media, blurbs about upcoming events, artist bios for media to share about artist that would be at our next concert. Developed and executed #GivingTuesday social media campaign. Designed logos and other images to be used for flyers, social media and other purposes.Attended events to get attendees’ quotes, details for releases, and take photos for social media.

Enhanced the customer’s buying experience by providing fashion recommendations and superior customer service.Followed floor sets and brand guides to showcase new merchandise.Educated associates on products to ensure confidence when sharing merchandise benefits.

Performed clerical duties, answered phones, verified insurance, greeted patientsDesigned and wrote posts for practice’s Facebook page, updated practice’s website and designed marketing pieces for sales and promotions.Translated for Spanish-speaking patients.