Leadership Development: Design and deliver comprehensive leadership development programs tailored to meet the unique needs of startups, retail, and manufacturing industries. Develop engaging and impactful training content, including workshops, webinars, focused on leadership, communication, and soft skills development. Collaborate with clients to assess organizational needs, create customized solutions, and implement strategies to foster a high-performance culture. Oversee and manage multiple projects simultaneously, ensuring timely delivery and alignment with client objectives. Analyze and address performance gaps within organizations by designing targeted interventions and providing ongoing support to drive continuous improvement.Executive Coaching: Provide one-on-one and group coaching sessions to help leaders identify and leverage their strengths, improve decision-making, and enhance their leadership capabilities.Career Coaching: Assist individuals in identifying career goals, developing actionable plans, and achieving professional growth through personalized coaching.

Supported people performance and engagement across the organization to achieve Prose’s commercial and social strategy. Led and influenced in the following areas: people operations, organizational design, leadership coaching, talent management, performance management, succession planning and career development. HR point of contact for all employees in the corporate office (Marketing, Finance, Digital Product, Customer Service) and managed the Office Manager and Talent Acquisition Manager, overseeing HR administration, people ops, HR systems, compliance and payroll & benefits.

Oversaw global recruitment and L&D processes, systems and tools while anticipating rapid growth and business expansion. Coached a team of recruiters to partner with hiring managers through the recruitment and onboarding process. Proactively approached resourcing and succession for key leadership roles across the HQ and Paris offices; led end-to-end process for key Prose senior leadership roles with the founders, executive team and agency support. Established a shortlist of key strategic partnerships (especially DEI focused) to use for talent pipelining. Ensured operational efficiency for high volume recruitment of manufacturing roles and longer-term sourcing strategy for hard-to-fill roles. Provided employees with the tools to self-manage their learning and for leaders to embrace a learning culture which is focused on the development of top talent. Monitored key performance indicators (KPIs) and shares data with stakeholders as appropriate; use data to inform insights and action.

Led a strong and effective five-person talent team (two Learning & Development Managers, Employer Branding Specialist, Leadership Coach and Talent Acquisition Manager). Implemented innovative talent practices as well as streamlining and automating processes to improve the overall operation and effectiveness across organization-wide talent functions (e.g., recruitment, onboarding, ongoing staff development, performance management and retention). Served as a thought partner and coach to department managers on all talent/HR-related matters.

Led a team of 6 recruiters by implementing recruitment processes, sourcing and full life cycle hiring for over 4000+ employees over multiple sites and business structures within the organization. Partnered with key stakeholders on creating workforce planning strategies which yield success and predictable results. Partnered with hiring managers to develop sourcing strategies to meet current and future hiring needs for warehouse, fleet services and exempt roles. Oversaw staffing agencies and maintained partnerships with internal leaders, local colleges and community organizations. Highlighted key company differentiators by leveraging candidate-facing communications through FreshDirect careers page, Glassdoor, Indeed, LinkedIn, Google Ads and social media paid ad campaigns. Promoted company culture by implementing an employee spotlight calendar, internal Glassdoor campaigns, responding to Glassdoor / Indeed reviews, and monthly engagement featured photos on LinkedIn.

Led a team of 30 recruitment and talent development staff in sourcing, hiring, and training over 9,000 employees across 40 stores in the Northeast region. Managed the full recruitment lifecycle across multiple specializations, identifying hiring staffing needs, reviewing contracts, determining selection criteria, and negotiating job offers. Partnered with leadership teams to shape learning and development programs based on skill gaps, and implements monthly in-store training programs. Guided the design of online learning and classroom courses based on needs analysis, business strategy, and training budget. Implemented a succession plan program from the ground-up, utilizing key indicators to evaluate program success in regard to performance improvements, retention, and morale.

Oversaw all aspects of store operations for 3 locations including financial planning, merchandising, hiring, and training and development, with an emphasis on coaching, mentoring, and customer service. Maintained store budgets in regard to sales goals and inventory, and provided floor teams with tools to promote sales, increase margins, and drive profitability. Recruited and trained 200 staff across 10 specialty teams in the high-volume Greenwich location, handling new hire orientation, development programs, and providing coaching around customer service, documentation, and leadership to help team members advance. Worked closely with team leaders to review and address challenges and expectations.