Plan, co-ordinate and control the activities of the customer service and inside sales team to maintain and enhance customer relationships and meet organizational and operational objectives. Ensuring staff give good customer service, turn up on time and are generally doing their job with excellence.

Collects sales records and trends and evaluating performance against sales goals and forecasts. Supports the coordination of sales/distributor initiatives and prepare and participate in trade shows along with help develop marketing and advertising campains.

Pioneered a new position for Greenlee to further developed brand recognition to new and existing clients. Advising and training newer sales force and agents on business structure and systems. From this base need, I developed guidelines for future additional positions within the company. Accomplished growth in 20 percent of the accounts by grewing 30 or more percent and an additional 25 percent of the accounts grew 10 or more percent within less than a year.Proven ability to work in… Show more Pioneered a new position for Greenlee to further developed brand recognition to new and existing clients. Advising and training newer sales force and agents on business structure and systems. From this base need, I developed guidelines for future additional positions within the company. Accomplished growth in 20 percent of the accounts by grewing 30 or more percent and an additional 25 percent of the accounts grew 10 or more percent within less than a year.Proven ability to work in unison with staff, volunteers, and customers.Expert in Data Entry and information look up in SAP and Frontstep CRM systems.Expert in Microsoft Office Word, Excel and Publisher systems. Ability to direct complex projects from concept to fully operational status. Show less

Near eight years within current company of customer service experience. Efficiently solved customer conflicts and challenges such as shipping errors, entry errors, and various product related issues and other challenges by troubleshooting and effectively coming up with beneficial solutions for all parties. Maintained and grew informational relationships with internal and external sales representatives and end customers by supporting backup to technical departments and managers.Processing orders… Show more Near eight years within current company of customer service experience. Efficiently solved customer conflicts and challenges such as shipping errors, entry errors, and various product related issues and other challenges by troubleshooting and effectively coming up with beneficial solutions for all parties. Maintained and grew informational relationships with internal and external sales representatives and end customers by supporting backup to technical departments and managers.Processing orders and requests efficiently and substantially error free in SAP and Frontstep systems. Helped develop processes and procedural documentation for formal policy guide for future Customer Service Agents. Show less

Trained, supervised and mentored temporary staff for In-bound only Call Center. Coached improvements to the temporary call center staff in proper and professional customer service skills. Call Center’s success resulted in multilateral staff achievement of work objectives. Lead and assisted in training of new permanent hire Customer Service Representatives. Successfully refined and implemented new projects and morale building experiences for staff. Committed and goal-oriented individual with… Show more Trained, supervised and mentored temporary staff for In-bound only Call Center. Coached improvements to the temporary call center staff in proper and professional customer service skills. Call Center’s success resulted in multilateral staff achievement of work objectives. Lead and assisted in training of new permanent hire Customer Service Representatives. Successfully refined and implemented new projects and morale building experiences for staff. Committed and goal-oriented individual with strong leadership capabilities. Show less