Responsible for maintaining the stability and uptime of servers and auxiliary support for hardware in server roomProvided direct end user support for high level troubleshootingPlanned and implemented an upgrade for the internal office network, consisting of new Dell servers, HP Aruba switches, and Cisco ESXi hosts, with all new VLAN structure Implemented all new Cisco Duo and AMP for Endpoints security solutions to meet and exceed Insurance Auditability requirements, and deployed Datto backup and Pure Storage devices for redundancy and failover protectionProvided support for over 15 clients nationwide, resolving any network or software-based issues to ensure business continuityRoutinely maintained all security, backups, and testing operations to ensure seamless and efficient functionalityOverhauled O365 and Exchange configurations, as well as implementing Azure AD Connect for frictionless support team collaboration to better serve clientsTested upgrade of pre-existing client hardware to determine viability in a production setting

Worked closely with Project Managers to develop easily digestible instructional contentOrganized large volumes of content to design strong and coherent end productsRemote contracted employment, renewed based on above standard job performance

Setup core infrastructure, personal workstations, as well as gaming floor tables pre-grand openingInstalled Wi-Fi connectivity in luxury suites throughout hotel and spa and ensured streamlined functionalityRecieved incoming service requests via phone, email, and ticketing systems for all infrastructure, software, hardware and internet connection related issuesDelegated helpdesk tickets accordingly to the appropriate party, as well as personally providing tier 1 technical support for computer and software issues

Engaged with customers and assisted them in fulfilling their shopping needsProcessed outgoing merchandise by completing credit and cash transactionsSupported opening and closing store activities