Follow up the performance of the team, using constructive feedback to highlight the strengths of each individual, and, when necessary, present points to improve each one, always making it clear to the employee what is expected of him. Verify that all processes are complied with internal standards, always looking for better ways to solve problems or conflicts, and improving internal processes. Keep communication between sectors active for faster and better service to the end customer, thus avoiding possible bottlenecks in the processes. Responsible for resolving calls through tickets, forwarding calls to their respective solution sectors. Teach, mentor and assist team members.

Provide assistance to the ticket team management and assist teammates.

• Identification and analyse issues, patterns and trends in customer escalations to report to leadership teams.• Collects and analyses customer data and then works to develop resolutions for issues.• Answering questions about a company's products or services.• Processing orders and transactions.