Assist customer as they enter the store.• Complete transaction for check cashing, Pay day advances, Title Loans and Signature loans.• Obtain and review necessary documentation and scenarios to assist customers with their transaction. • Provide customers with the results of their applications whether they qualify for loans and/or have difficult conversations if they do not qualify. • Follow UUPDA, FDPCA, RESPA and AML and MIL Regulations

Manage a call center team of up to 15.• Oversee daily operations, monitor timeliness and quality of actions taken by staff, resolve complex customer issues, and ensure compliance with federal laws and company guidelines in order to minimize losses and legal concerns. RESPA and TCPA.• Monitoring and evaluating staff productivity and performance to ensure individual and departmental goals are met. Providing continuous coaching and feedback for employee/staff development with daily… Show more Manage a call center team of up to 15.• Oversee daily operations, monitor timeliness and quality of actions taken by staff, resolve complex customer issues, and ensure compliance with federal laws and company guidelines in order to minimize losses and legal concerns. RESPA and TCPA.• Monitoring and evaluating staff productivity and performance to ensure individual and departmental goals are met. Providing continuous coaching and feedback for employee/staff development with daily interaction as well as two one on one’s a month. Utilizing and monitoring programs. Disciplining associates if necessary.• Train and coach collections teams and team managers on policy and procedures for the Advocacy and MHA (Making Home Affordable) queues. Conduct 1st and 2nd interviews for the hiring staff for HRD.• Diagnose complex financial scenarios including Foreclosure, Workout Assistance (modifications, short sales, repayment plans and DIL’s), Payment Research, and Forbearance. Show less