Currently managing a 480 unit site with a team of 12. Improved average monthly turnover from 68% to 50%, with a 35% turnover rate in July of 2024. Improved resident satisfaction scores from 3.65 (out of 5) in 2023 to 3.93 YTD in 2024. Third quarter resident satisfaction scores were 4.32. Previously managed a 108 unit site with a team of 2. Maintained a 4.5 out of 5 Google review rating. Oversaw renovations of this property and created the scheduling and tracking system used by the on-site team, owner, and vendors.

Responsible for posting rent, managing and reducing delinquency, invoicing and bill paying, completing move in and move outs, creating and sending final statements of deposit accounting, ensuring resident files are complete, and ensuring renters insurance compliance.

Completed an intensive training program to learn about all aspects of apartment management. Attended classes and completed hands-on, real world projects.

All duties previously listed as a sales consultant, with the added responsibility of training and mentoring new employees.

Responsible for achieving personal sales goals through lead management, apartment tours, and frequent follow-up. Consistently ranked on Top Closers list for sales in the company during peak season. Received a Best of the Best award for sales performance in 2nd quarter of 2017 and 2nd quarter of 2018. Employed at a location which is among the largest and highest volume sites in entire company.

Responsible for hiring, training, scheduling, and managing a team of guest services associates who are responsible for providing concierge-level service to mall guests. In charge of planning and social media promotion of monthly events for the mall's children's club and growing club's membership base. 2014's total membership goal was met in October. Responsible for prospecting and maintaining relationships with corporate clients to promote gift card sales. First manager in this location to exceed sales goals. Zero turnover for non-seasonal staff in 2014.

Responsible for all management aspects, such as meeting sales goals, managing expenses, human resources, merchandising, inventory, special ordering, etc. Assisted in the hiring of managers for several new stores in the district by screening applications, conducting first interviews, scheduling second interviews with the District Manager, and following up during the hiring process. Trained an externally hired district manager in store operations. Created several forms that have become standard use, including a price tag record sheet that became a requirement for the district and a job applicant flow log that was adapted and used nationally.

Responsible for all of the day-to-day operations in a location which did $5 million in sales. Handled the store's human resource functions, such as reviewing applications, interviewing, conducting new hire orientations, training, and maintaining employee files. Managed all inventory processes, including stock, returns to vendors, and the annual physical inventory of all merchandise. Planned and executed a complete overhaul of the store’s warehouse area which resulted in increased task efficiency and reduced merchandise outages on the sales floor. Completed monthly safety audits and quarterly loss prevention audits. Trained and developed several associates who received promotions to higher positions.

Managed up to 15 sales associates on a daily basis. Interviewed and hired staff and conducted employee orientations and training. Planned and executed monthly floor sets and weekly merchandising updates. Wrote the weekly employee work schedule. Assumed all of the responsibilities and accountabilities of the Store Manager for 7 months.

Directed a staff of up to 10 sales associates. Conducted all new hire training classes during the holiday season. Completed weekly performance evaluations of the entire sales staff. Personal sales volume was consistently the highest in the region among Assistant Managers.