Ariane Cordero Email & Phone Number

• Supported call center business units and new clients with standardized new hire, refresher, new process and systems training, virtually and in classrooms. • Specialized and functioned as a subject matter expert (SME) in collections, compliance, systems, and skill building for supported business units. • Designed and updated training curriculum as needed. • Served over three years as trainer-point-of-contact, capturing changes to line-of-business curriculum and collaborated with the Instructional Design team to update training materials. • Entered and maintained administrative records of classes and other training activities. • Represented the training team in meetings with business partners, leadership and project teams. • Functioned as a performance consultant and trusted advisor, collaborating with Process and Operations departments to perform needs assessment and recommend training solutions. • Managed classroom environment, including supplies and class materials to ensure class effectiveness. • Partnered with Process and Operations to on-board transitioning and new team members before systems go-live of new clients to ensure the seamless transition of working new account inventories.

Paramount, California

- Deliver classroom instructor-led and virtual instructor-led training to all levels of new hire and new-to-role banking center associates on expectations and responsibilities of their role. - Facilitate the learning of success behaviors, audit compliance, and world-class service. - Build and maintain business partnerships with market associates and their banking centers. - Communicate with leadership and peers to review market performance, class curriculum, and updates on business developments.

- Directly work with customers to build relationships, uncover and satisfy their needs while running all aspects of an efficient and productive banking center. - Ensure adherence to audit/compliance procedures, as well as delivery of exceptional customer service. - Lead and coach teams on success behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same. - Create workforce stability by cultivating an engaged, enthusiastic, and well-coached team.

Fullerton, California

- Assist customers to build relationships, uncover and satisfy their needs. - Ensure completion of regulatory compliance and training specific to sales and service responsibilities for banking center associates. - Organize and support the operational work-flow of the banking center resulting in consistently being ranked in the top 5 of the district in service and losses. - Create the staffing schedule for the banking center and assist with teller recruiting and performance management activities.