-Work with local restaurant managers to build sales, execute events and market their trade area-Manage all restaurants' social media platforms across three brands: Pizza Hut, Taco Bell & KFC-Create content using Adobe Suite, specifically Adobe Photoshop, for all social pages-Run paid social media campaigns through Facebook Business Manager-Monitor and respond to customer reviews for 100+ restaurants across Yelp, Google, and Facebook-Utilize Yext for business analytics monitoring and reporting-Establish and maintain relationships with corporate partners, vendors, & community organization on behalf of the company-Represent the company at sporting/community events-Develop flyers, menus, and promotional materials as requested-Assist with creation of corporate fundraising campaigns and materials-Support with planning of promotions and creative activations-Promote and monitor school fundraisers

- Balanced an array of different daily tasks and projects in a consistently changing work environment- Provided in-depth analysis and daily reports to leadership team on trends- Allocated resources efficiently and helped set priorities when planning and scheduling activities- Utilized intraday forecasting tools to assist with analyzing real time staffing requirements needed to meet service level goal- Forecasted call volume and developed daily schedules for full and part-time counseling center staff consisting of three teams with approximately 100 team members

- Managed all social media platforms, boosting engagement, increasing response rate by over 230% and increasing followers by 515% followers.- Consistently met KPI’s and successfully grew online and community presence.- Developed project timelines for marketing campaigns and activations in order to consistently meet KPI’s and predetermined goals.- Coordinated campaigns to support digital cross-promotional efforts, including email campaigns, Facebook promotions, inspiring testimonials, outreach and marketing initiatives for an improved brand recognition.- Initiated focus on conversion rates, succeeded in increasing the lead-to-member conversion rate by 27% and achieved a 176-member increase in 5 months’ time. - Became product expert, educating consumers and responding to concerns appropriately. - Recognized emerging trends at conferences, bringing ideas and strategies to company for brand leaders.- Maintained relationship with UCF and the corporate community, exponentially increasing lead generation and expanding sales. - Utilized Adobe Suite to create appealing digital media content in accordance to company guidelines.

- Met monthly on and off-premise goals/KPIs through strategically executed activations, events, account visits, and sampling efforts.- Developed and maintained relationships with businesses, vendors, and venues to create new opportunities and facilitate project execution.- Participated in VIP sales program to increase sales in premise accounts through merchandising strategies.- Engaged with consumers and drove brand loyalty while maintaining a local and relevant brand presence.- Analyzed customer analytics to assist in strategy development and conducted weekly recaps.- Conceptualized and executed activations to discover new opportunities within target markets.

- Managed a team of undergraduate tutors and delivered positive outcomes and desirable results.- Reviewed coursework with individual students to eliminate misconceptions and helped encourage the development of life-long study habits and learning practices.- Developed strategies to reach academic goals and motivated students to obtain academic excellence.