Arianna Granger Email and Phone Number

Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.Generating repeat business through exceptional customer service and respond to customer concerns with friendly and knowledgeable service.Handling resident complaints promptly and appropriatelyFollowing up on delinquent residents and coordinating collection procedures by keeping delinquency under $5,000 per month.Completing final move-out walk-throughs with residents to identify required repairs.Resolving conflicts between residents regarding noise, encroachments and parking.Overseeing monthly collections and maintaining high payment rates by building positive relationships with tenants.Keeping records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.Conducting property showings to highlight features, answer questions and redirect concerns to close contracts.Verifying income, assets and expenses and completing file tracking sheet for each applicant.Establishing strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.Monitoring timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.Responding to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.Introducing prospective tenants to types of units available and performing tours of premises.Evaluating and recommending changes in rental pricing strategies to remain competitive in market.Organizing and participating in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.Directing property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.

Responded to requests and scheduled appointments for property showings.Greeted clients, showed apartments, and prepared leases.Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.Assisted prospective residents in paperwork completion and other logistics to facilitate smooth move-in processes.Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.Verified prospects incomes and other information before accepting lease applications.Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Always having an upbeat personality and being friendly to every customer is essential. I personally make customers day by memorizing their order and their name, to make them feel special as well as making it more convenient for them. Being a barista requires early mornings; opening the store, setting up the display food case, brewing batches of coffee, etc. I am required to be efficient and helpful throughout my entire shift, whether I am cleaning up a spill, washing dishes, brewing coffee, making drinks, taking orders or heating food, I was always going. Very busy location.

• Handled accounting and legal documents; ensured that all files were accurate, organized andcomplete.• Complied with Fair Housing Laws and Regulations• Accepted and stores payments, deposits, and documentation for residents• Conducted daily reports regarding: leasing traffic, prospect objections, sales and marketingstrategies.• Created Leases and additional documentation regarding costs and legality• Helped Leasing Manager plan resident events

•Provided a positive and upbeat attitude with every customer walking in or out of the store.•Helped customers find what they were looking for, handled their money, and made sure that I was providing each customer with excellent service.

• Helped customers with their technical needs and billing questions, as well as finding them a new phone, setting up aplan and figuring out the best pricing for them.• Opening and closing the store required putting up and taking down equipment, locking the safe, counting theregister, as well as daily cleaning tasks.• Greeted each customer and took the time to connect with them to determine their needs, was a crucial component to this job.