Arianna Jordan Email & Phone Number

Tulsa

NEW YORK, New York, US

• Managed onboarding of over 400 global client accounts through weekly personalized check-insand strategic analysis to better serve the client’s needs during the full lifecycle lasting from 3weeks up to 8 months.
• Resolved technical issues through Zendesk tickets, meetings with the engineering team and 1:1meetings with clients for a seamless transition from point of sale to start of class.
• Ensured compliance with state and international financial regulations. Confirmed clearance of loanswith preferred vendors including Climb, Ascent, and EdAid in the total of $8.6 million.
• Constructed and analyzed an average of 5-7 Salesforce reports per start date for tracking clientonboarding progress and forecasting, leading to a 10% boost in client retention through earlyidentification of at-risk.
• Cooperated with cross-functional teams to achieve a consistent 60-70% client matriculation rate.Satisfied KPIs with routine above average metrics.
• Maintained communication with internal stakeholders including directors and C suite on an asneeded basis.

Houston, TX, US

• Facilitated outreach to prospective students through 10 recruitment fairs onsite and in thesurrounding Houston area speaking with an average of 100 students per event.
• Led both group and individual student counseling sessions on a rolling basis, contributing toa 10% boost in application and acceptance rates within the territory.
• Enhanced admissions yield by 10% in just half a year, successfully attracting higher caliberstudents.
• Utilized a CRM database for managing student admission and efficiently tracking applicationstatus, while also building and maintaining strong partnerships with high school counselors tobolster student engagement and.

Houston, Texas, US

• Managed the candidate screening and interview scheduling process for internal job requisitions ona rolling basis.
• Supervised off-boarding procedures for contingent assignments, ensuring a seamless transitionfor employees.
• Provided comprehensive support to a team of 10 recruiters and maintained up-to-daterecruitment records, while safeguarding the confidentiality of more than 200 candidates’personal information.
• Maintained open communication with internal stakeholders including the director ofrecruitment.

• Oversaw implementation and creation of trigger codes for Ellucian Colleague, a highereducation CRM database, automating the communications outreach workflow.
• Streamlined communication outreach to prospective students by creating a strategiccommunication plan, leading to over 10% increase in admissions inquiries within an 11-monthperiod.
• Established and maintained Instagram, Twitter, Facebook and TikTok pages, broadeningdepartment outreach through consistent social media campaigns growing the accounts by500 followers within 1 year.
• Managed travel and lodging logistics for 5 recruitment events locally and out of state whilesupervising a team of five student employees.

• Managed facility operations and performed supervisory tasks.
• Enhanced client satisfaction by optimizing communication between 10 residents and the administration.
• Conducted audits and analyzed activity logs to enhance efficiency and elevate client service quality.

• Created and maintained Instagram, Facebook and Twitter social media pages for the newly builtstudent recreational center with weekly updates. Collaborated with the director of campus health and wellness to establish.