Arianna Jordan Email & Phone Number

Tulsa, Ok, Us

Tulsa

New York, New York, Us

•Managed onboarding of over 400 global client accounts through weekly personalized check-insand strategic analysis to better serve the client’s needs during the full lifecycle lasting from 3weeks up to 8 months.• Resolved technical issues through Zendesk tickets, meetings with the engineering team and 1:1meetings with clients for a seamless transition from point of sale to start of class.• Ensured compliance with state and international financial regulations. Confirmed clearance of loanswith preferred vendors including Climb, Ascent, and EdAid in the total of $8.6 million.• Constructed and analyzed an average of 5-7 Salesforce reports per start date for tracking clientonboarding progress and forecasting, leading to a 10% boost in client retention through earlyidentification of at-risk accounts for over 60 start dates within 18 months.• Cooperated with cross-functional teams to achieve a consistent 60-70% client matriculation rate.Satisfied KPIs with routine above average metrics.• Maintained communication with internal stakeholders including directors and C suite on an asneeded basis.

Houston, Tx, Us

•Facilitated outreach to prospective students through 10 recruitment fairs onsite and in thesurrounding Houston area speaking with an average of 100 students per event.• Led both group and individual student counseling sessions on a rolling basis, contributing toa 10% boost in application and acceptance rates within the territory.• Enhanced admissions yield by 10% in just half a year, successfully attracting higher caliberstudents.• Utilized a CRM database for managing student admission and efficiently tracking applicationstatus, while also building and maintaining strong partnerships with high school counselors tobolster student engagement and enrollment opportunities.

Houston, Texas, Us

•Managed the candidate screening and interview scheduling process for internal job requisitions ona rolling basis.• Supervised off-boarding procedures for contingent assignments, ensuring a seamless transitionfor employees.• Provided comprehensive support to a team of 10 recruiters and maintained up-to-daterecruitment records, while safeguarding the confidentiality of more than 200 candidates’personal information.• Maintained open communication with internal stakeholders including the director ofrecruitment.

Oversaw implementation and creation of trigger codes for Ellucian Colleague, a highereducation CRM database, automating the communications outreach workflow.• Streamlined communication outreach to prospective students by creating a strategiccommunication plan, leading to over 10% increase in admissions inquiries within an 11-monthperiod.• Established and maintained Instagram, Twitter, Facebook and TikTok pages, broadeningdepartment outreach through consistent social media campaigns growing the accounts by500 followers within 1 year.• Managed travel and lodging logistics for 5 recruitment events locally and out of state whilesupervising a team of five student employees.

• Managed facility operations and performed supervisory tasks.• Enhanced client satisfaction by optimizing communication between 10 residents and the administration.• Conducted audits and analyzed activity logs to enhance efficiency and elevate client service quality.

•Created and maintained Instagram, Facebook and Twitter social media pages for the newly builtstudent recreational center with weekly updates. Collaborated with the director of campus health and wellness to establish goals for increasingstudent engagement at the facility through marketing campaigns. Oversaw projects including 30-day workout challenges to promote active lifestyles for studentson campus. Built Google forms used for gathering feedback to ensure needs of our target demographic werebeing met and to identify areas of opportunity for improvement.