• Managing a consistent caseload of 60-80 clients across various states of project completion, utilizing Asana and Salesforce to streamline project workflows and ensure timely delivery of services.• Collaborating with clients from diverse industries, including hospitals, universities, private corporations, and government agencies, adapting communication and technical support strategies to accommodate varying levels of technical expertise and project requirements.• Providing strategic consultation to high-profile and high-risk customers, advising on key product features and project initiatives to optimize outcomes and ensure client satisfaction.• Facilitating rapid client onboarding processes, enabling clients to achieve self-sufficiency for everyday communication and emergencies, resulting in enhanced client satisfaction and retention.• Conducting cross-training sessions for internal teams, sharing expertise and best practices to improve team performance and ensure consistency in service delivery across the organization.• Mentoring new hires, providing guidance, support, and feedback to facilitate their integration into the team and accelerate their professional development.Notable Mentions-Achieving 110-120% above expected KPIs since start - Deploying strategic projects within the first year-Maintaining CSAT of 4.5/5

• Led strategic engagements with key accounts in the financial sector and across diverse industries in Canada, resulting in a 20% increase in revenue within targeted verticals.• Developed compelling 'Why Us, Why Now' propositions for prospect interactions, collaborating with the sales team to identify and pursue new leads and opportunities, driving consistent pipeline growth.• Generated leads and capitalized on business opportunities, driving new company revenue and significantly enhancing bottom-line profitability.• Partnered with Account Executives to analyze sales forecasts, industry trends, and product profitability, guiding strategic decision-making and ensuring alignment with organizational objectives.• Nurtured collaborative relationships with internal stakeholders to optimize cross-functional alignment and drive cohesive go-to-market strategies.

• Coordinated marketing efforts by creating materials, managing social media, and tracking campaign performance, increasing brand visibility and customer engagement.• Cultivated relationships with suppliers and vendors, negotiated contracts, managed orders, and resolved issues promptly to ensure smooth operations.• Provided comprehensive administrative support to executive team members, including drafting correspondence, preparing reports, and handling inquiries.• Developed and implemented strategic initiatives for website enhancement, including redesigns, content optimization, and SEO strategies.• Assisted in project coordination and management, liaising with internal teams, clients, and contractors to ensure project milestones were met.• Oversaw document organization, filing systems, and version control, maintaining confidentiality and security of sensitive information.

• Spearheaded business development efforts by identifying new market opportunities, cultivating strategic partnerships, and expanding client base, resulting in a 30% increase in revenue• Conducted market research and analysis to identify emerging trends, competitive threats, and growth opportunities, providing actionable insights to inform strategic decision-making•Played a pivotal role in the onboarding process for new hires, facilitating training sessions, creating onboarding documentation, and providing ongoing support to ensure smooth integration• Established sales goals and strategies that contributed to increased growth in sales and profitability.• Developed and executed multi-channel marketing campaigns to increase brand visibility, generate leads, and drive customer acquisition, leveraging digital marketing tactics such as email marketing, social media advertising, and content marketing strategies.to identify strengths and weaknesses.• Created visually appealing and engaging marketing materials, ensuring brand consistency and adherence to brand guidelines across all channels.

• Utilized Google Analytics to track and analyze website traffic, user behavior, and engagement metrics for our photography website.• Generated comprehensive reports on key performance indicators (KPIs), including page views, bounce rates, session duration, and conversion rates, to assess the effectiveness of our online content and marketing strategies.• Conducted comprehensive reviews of website functionality to identify and address usability issues, ensuring a seamless and intuitive user experience across all platforms and devices.• Supported photoshoots by assisting with equipment setup, prop organization, and photographer coordination, ensuring smooth and efficient operation of studio and on-location shoots.• Provided administrative support by handling phone calls, responding to emails, and coordinating logistics for meetings and events related to visual projects, ensuring smooth communication and coordination within the team.