Arianne Dizon Email and Phone Number

ITResponsible for managing, troubleshooting, licensing, and updating hardware and software assets for internal issues.Provided end-user technical support servicesWorking with ticketing systemMaintaining Networks and SystemsProvide weekly server maintenance and security monitoring.Setting up ComputersNOC Technician.Managing and maintaining iboss monitoring systemsProvisioning new points of presence or nodes within existing or new points of presenceResponding to system and/or network faults to ensure internal and external SLAs are metFollowing escalation procedures to engage key resources to respond to critical eventsWorking with internal stake holders (DevOps, support, sales) and 3rd party vendors to schedule maintenance.Create and maintain documentation related to global points of presence and proceduresMigrating and restoring iboss nodes and VNS clusters