Responsible for managing assigned Customer Accounts.Communicating clearly, positively, professionally, and promptly with Customers acting as the Voice of the Customer to internal Suppliers.Working closely with Business Development and Field Service depts to support Customer requirements.Supporting Customer requests for expedites and providing explanations for lead times and/or delivery delays.Collaborating with global business depts. such as Purchasing, Supply Chain, Operations, Shipping and Quality to ensure that Customer requests and concerns are resolved.

Supports quality activity to resolve supplier escape. Attends, understands, accepts, or rejects Supplier Quality related issues.Ensure close coordination with supplier regarding quality issues to ensure effective rootcause analysis, corrective and preventive actions.Monitor supplier performance on the different metrics thru Quality Business Review by Suppliers LAR, LRR and Audit Summary to develop action plans.Conducts Process Audits (SPA) based on established supplier control plan and process flow to establish suppliers’ qualification.Responsible for verifying and reporting problem solution for new and recurring material issues at incoming and inprocess for product quality and improvement. Communicates customer complaints to the supplier to secure root cause analysis and corrective action with general supervision. Understands and explains supplier quality requirements internally and externally and communicates well with a cross-functional team.

Formulates applicable quality procedures and instructions according to customers specifications.Responsible for the monitoring, review, evaluation and analysis of methods of the quality performance of the product.Coordinate the parts, product quality, specification and process condition to supplier and customer.Initiates process improvements and check completion of action to prevent and improve non conformances.