Aria Lee Email & Phone Number

Atlanta, Ga, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

Partnering with school districts, Hazel Health provides mental and physical/urgent care telehealth services to K-12 students; led Implementation Services, Customer Success, and Operational Readiness functions

Bethesda, Maryland, Us

Led centralized Services/Success team responsible for driving the adoption of both Aledade's proprietary population health technology and ACO workflows (attribution, wellness, transitions of care, payer care gap management,) working closely with market-based ACO leaders across a 31-state, 800+ practice network

- Founded Professional Services team, reporting to Chief Revenue Officer- Managed a team of six Managers & Sr. Leads responsible for new customer Implementation Services and existing customer Optimization Services; actively delivered ~50 portfolio projects ranging from $6,000 to $1M+ contract value at any given time

- Accountable for a team of five Regional Leads & Managers collectively managing the post-sales customer lifecycle (onboarding, retention/customer success, renewals) / live revenue for accounts spanning PatientPing's Eastern markets: NH, VT, MA, RI, CT, NJ, PA, NC, SC, GA, FL- Interfaces: Partner with Growth Directors to define market growth strategies and convert pipeline and with Product Leaders to provide voice-of-customer input to the product roadmap- Led internal culture committee to reinvent the New Employee Orientation process

- Responsible for customer account retention & success and overall Southeast market strategy for a $1.5M book-of-business spanning health systems, ACOs, provider organizations, and post-acute organizations in Florida, Georgia, & the Carolinas- Led PatientPing’s new market launches in Charleston, SC; Tampa, FL; and Ft. Lauderdale, FL- In 18 months, facilitated 400% live regional revenue growth

Chicago, Illinois, Us

Consulting Manager in the Care Design & Delivery practice, focusing on hospital operations and capacity redesignCLIENT: 700-Bed Academic Medical Center in Northeast US- Evaluated appointment access across the Radiology department to determine feasibility of migrating outpatient imaging volume from the main campus to an undersubscribed satellite facilityCLIENT: 600-Bed Academic Medical Center in Midwest US- Engagement Lead of a team of four Consultants & Senior Consultants, decreasing average inpatient length of stay by 0.3 days over 12 months- Partnered with Care Management, Nursing, and Medical Staff leaders at the CXO and Director-levels to transform the Care Management model (~80 FTEs) on adult Medical/Surgical units, Critical Care units, and the Emergency Department- Built custom Tableau dashboards and chartered an executive-level roundtable to establish a governance structure for the client's future care progression initiatives

Chicago, Il, Us

Consulting Manager with demonstrated ability to achieve project results with client partners. Lead consultant teams ranging from 5 to 25 members on large-scale patient flow improvement projects. Directly responsible for internal project management activities including team development, budget management, and benefit realization CLIENT: California Medicaid Health Plan & Core Contracted Hospitals- Assessed population health readiness for a forming clinically integrated network (CIN)- Proposed strategic recommendations in the areas of chronic disease management, access to care, and EHR/informaticsCLIENT: Eight-Hospital, $2.9B NPR Academic Health System in the Southeast US- Multiyear engagement to improve patient care progression and standardize care delivery processes across all entities in the system- Refined Care Management department roles and responsibilites; hired and trained over 40 FTEs including staff Care Managers, Social Workers, Utilization Managers and Physician Advisors/Medical Directors of Care Management- Created a dedicated Social Work function to focus on patient psychosocial needs and transitions of care across the continuum- Partnered with client sponsor (System Vice President of Operations) to develop a business case demonstrating the need for a System Executive of Care Management and a System Executive Physician Advisor- At the main 900-bed medical center, revamped admissions processes for the Medicine and Family Medicine teaching services to improve physician localization and support unit-based care teams

Chicago, Il, Us

Consultant specializing in improving hospital patient flow to deliver operational and quality outcomes including decreased length of stay, improved patient satisfaction, and appropriate reimbursement with respect to assignment of correct patient status and level of careCLIENT: 200-Bed Community Hospital in Midwest US- Designed and implemented multidisciplinary process to capture CMS Inpatient Only procedures, resulting in $2M immediate inpatient reimbursementCLIENT: 500-Bed Academic Medical System in Midwest US- Created business case to develop a Physician Advisor program at the main medical center- Redesigned Case Management Department at the main medical center and affiliated community hospital to optimize processes and delineate responsibilities between RN Case Managers and Social Workers- Implemented a service-based Nursing & Medical Staff dyad governance structure to sustain clinical operations improvements after engagement ended; client's UHC rating improved from #24 ranking to #5 ranking in one year

Oakland, California, Us

Oakland, California, Us

Collaborated with executive sponsors, business owners and other key stakeholders to lead the implementation of strategic projects/initiatives for Kaiser Permanente’s Georgia RegionProject Areas:- Meaningful Use (Stage I)- Medicaid Expansion- Clinical Workflow Analysis & Documentation- Records Retention- Proactive Office Care/Complete Care (Kaiser Permanente's signature care coordination program)

Oakland, California, Us

Provided project coordination to consulting team and assisted with activities needed to define, develop, deploy, and transition strategic initiatives

Oakland, California, Us

- Partnered with Operations Director, Medical Office Manager and Managing Physician to provide leadership for primary care, specialty care, and ancillary services at assigned medical offices- Implemented work plans to align staffing, streamline operational processes, and improve the patient experience- Supervised patient registration team members in order to support front-end revenue cycle operations

Master Of Business Administration (M.B.A.)

Bachelor Of Science (B.S.), Health Management