Account T-Mobile for National Retail: Walmart, Sam's Club and CostcoSuccessfully led cross-functional teams in the end-to-end management of high-impact marketing projects, delivering measurable results in revenue growth and brand visibility.- Drove significant increases in online sales by developing and executing data-driven retail strategies, improving overall conversion rates and customer engagement.- Optimized e-commerce platforms for enhanced user experience, leading to improved site performance, reduced bounce rates, and higher customer satisfaction.- Leveraged analytics to identify key sales trends, resulting in actionable insights that directly contributed to targeted campaigns and boosted sales.- Developed and launched high-conversion digital marketing campaigns, driving a substantial increase in web traffic and achieving targeted sales goals.- Monitored competitive landscape, identifying emerging trends and integrating innovative solutions to stay ahead of the competition.- Managed key vendor relationships, ensuring the seamless integration of third-party services and tools, which enhanced the overall online shopping experience.- Ensured compliance with industry standards and regulations, mitigating risk and upholding brand integrity across all digital platforms.- Provided strategic insights to senior management with regular performance reports, highlighting key metrics and optimizing future initiatives.- Championed innovation in digital retail practices, leading initiatives that significantly improved the customer journey and increased overall sales.

As the primary client contact, I nurture enduring relationships while driving impactful marketing initiatives.Lead email marketing campaigns, achieving significant improvements in broker engagement metrics.Manage multiple projects weekly, ensuring timely delivery and alignment with stakeholder expectations.Develop and optimize strategies, budgets, and targeted campaigns on a weekly basis.Oversee social media campaigns, tracking performance and ensuring alignment with objectives.Collaborate with clients on campaign content and design to maximize effectiveness.Generate detailed campaign reports to inform future optimizations.Foster cross-functional collaboration to enhance revenue and customer experience.Manage multiple campaigns adeptly under pressure.Develop training materials for team onboarding and support.Achievements:Consistently exceeded quarterly revenue targets, even during challenging periods like COVID-19.Successfully executed national sales campaigns, driving significant sales growth.Managed and mentored a diverse team across Costa Rica and the USA.

In my role as a marketing coordinator and team leader, I spearheaded the guidance, development, and implementation of task timelines for my team, ensuring seamless execution of projects.Orchestrated customer experience initiatives and conducted virtual trainings for new clients, facilitating platform navigation and order processing.Strategically scheduled and planned monthly campaigns to optimize team performance and achieve desired outcomes.Diligently tracked, monitored, and followed up on potential leads, leveraging special offers to drive conversion.Fostered collaboration across multiple teams to meet key performance indicators (KPIs) and ensure the success of campaigns.Achievements:I cultivated a supportive environment within my team, fostering positive communication and camaraderie. This cohesive atmosphere enabled us to work collaboratively towards our goals, contributing significantly to the organization's growth.

As a freelancer, I specialize in crafting dynamic marketing campaigns and advertising strategies for social media platforms. My focus lies in collaborating with small and medium-sized businesses to enhance their return on investment (ROI) and key performance indicators (KPIs).Successfully propelled numerous local brands in Costa Rica, cultivating social communities from inception to exceeding 30k organic followers. This not only bolstered revenue streams but also ensured business continuity during the challenging times of COVID-19.Collaborating closely with clients, I meticulously analyze existing company branding and data, identifying areas for enhancement or devising entirely new branding strategies where necessary.By pinpointing key selling points for each company, I devise tailored advertising strategies aimed at augmenting revenue streams and fostering deeper engagement within the target community.

Leading the development and execution of marketing plans, from promotional calendars to new product launches and various marketing projects.Crafting compelling content and captivating graphic designs for campaigns across social media, ATL, TTL, and BTL channels.Managing marketing budgets tailored to the Costa Rican market, ensuring effective resource allocation.Developing sales forecasts and product branding strategies to drive market presence.Collaborating closely with the new business development and sales teams on brand initiatives.Notable Achievements:Representing the company at esteemed international electronics fairs and conferences, such as the International CES in Vegas (2014-2015) and the Global Sources Fair in Hong Kong (2014-2015), contributing significantly to groundbreaking product designs.

- Sales department and customer Service for USA clients- Email, message and chat support- Inbound and outbound calls

- Graphic design and marketing strategy for new products - Professional photo retouching- Blogger and content creator

MICROSOTF MESSENGER (MSN) BRASIL SUPPORT- Customer Service for Brasil - Technical support- Email, message and chat support

CHASE BANK USA- Customer Service for CHASE BANK USA- Marketing and strategy for sales- Inbound and outbound calls- Credit score information