Aric Duncan Email & Phone Number

• Supports all Commercial Cash Vault and Smartsafe Service.• Set up vault locations, customer accounts, customer maintenance, adjustment research and customer escalation for Commercial Cash Vault and Smartsafe clients • Update account analysis system including pricing entries and bank control• Effectively troubleshoot remote deposit issues • ATM support for servicing and implementation • Support additional functions as needed

• Update account analysis system including pricing entries and bank control• Effectively troubleshoot remote deposit issues • Set up and support external clients for FTP transmissions via FIS vendor (ACH Org, ACH Returns, Positive Pay, Account Balance Reporting etc.,)• ATM support for servicing and implementation • Support additional functions as needed

Vernon Hills

• Leader of the ATM Operations team, servicing internal and external clients• Manage 143 ATM locations, which consists of leased and owned ATM machines• Lead the implementation of ATM conversions and upgrades• Manage 9 vendors, which includes the review and negotiation of vendor contracts as well as monitoring of contractual performance• Plan and execute strategic projects and process optimization with the Executive team• Actively promote and participate in development of staff

Greater Chicago Area

• Leader of the ATM Operations team, servicing internal and external clients• Managed 30 Alliant owned ATM locations• Led the implementation of ATM conversions and upgrades• Managed 3 vendors, which includes the review and negotiation of vendor contracts as well as monitoring of contractual performance• Led project to automate processing which allowed us to reduce discrepancies• Led project working with vendors to reduce maintenance issues; reducing inbound calls received in the call center by 50%• Actively promote and participate in development of staff

Greater Chicago Area

• Processed deposit and loan payments• Led project for new deposit coupon design to solve processing inefficiency • Key participant in the implementation of new in-house processing center • Trained internal partners on products and procedures

Greater Chicago Area

• Serviced credit union members by performing ACH transfers, wire transfers, payroll distribution, and Inclearings • Actioned loan documents and deliver payments to customers• Completed accounting GL entries