* Communicate with clients nationwide through written e-mails, instant messages, phone calls, and Remedy ticketing.* Work with several groups (higher level support and management up to VP level) to resolve an issue.* Involved each quarter with the testing of upcoming software patches and releases.* Promptly reply to and resolve trouble tickets within a very short Service Level Agreement.* Software used on this job include; Remedy, Sieble (customer relationship management (CRM) software), Citrix, Aspect, and others.* Prioritize and manage the severity of trouble ticket issues as well as Managerial escalations.* Ensure Local and National Sales achieve their sales quotas on time each month including very large accounts (Dick's sporting goods, Chipotle, and USPS) by helping them complete their quotes, accounts, and customer information by the customers deadline.* On several occasions helped save revenue (due to very short turn around time by the customer) in excess of $50,000 to $1,000,000 by working after hours and weekends.

* Managed all acquisitions for warranty and non-warranty inventory.* Oversaw that all equipment was received promptly and faulty equipment returned.* Generated in excess of $20,000 a month in revenue through all warranty based parts.* Facilitated the repair of laptops, desktops, and printers.* Provided accurate tracking of all inventory on and off site.* Helped move 600 computers into 3 different buildings at Bank of America.Changed their network hook up from token ring to 100bt RJ45.* Ranked #1 for 3 years with IBM for providing the most accurate maintenance.* Assisted with the project of swapping fast Ethernet to wireless at TXU.* Assisted with upgrading the Rockwall City Hall and Municipal building to fast Ethernet.* Installed the image (load) on to the Neiman Marcus financial personal computers and set up the internal networking to run on the Neiman Marcus network.* Helped roll out the RFID equipment for Walmart.* Assisted SBC in setting up the network racks and battery back-ups for some of the schools in Tarrant county.

Worked on the 135 tanker air frame (707) then on the RS-135S Cobra ball as an airframe mechanic.* RC-135S Crew Chief* Assisted several groups in maintenance and upkeep of several aircraft.* Deployed world wide in support of joint task forces to help in verify the international missile treaty was being complied with.* Managed and organized the specialist groups in their repair of their specific systems on the aircraft.