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@amusedigital.com
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2 phones found area 214
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LinkedIn matched
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Austin Richards is listed as Customer Experience Director in Marketing SaaS at Katalys, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at amusedigital.com, phone signal with area code 214, and a matched LinkedIn profile for Austin Richards.
Austin Richards previously worked as Director of Customer Experience at Katalys and Director of Account Management at Katalys. Austin Richards holds Master Of Science (M.S.), Sociology from The University Of Texas At San Antonio.
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AeroLeads found 1 current-domain work email signal for Austin Richards. Compare company email patterns before reaching out.
10+ years in digital media and customer experience, with a history of building customer success teams from the ground up and growing key account revenue through C-level relationship building and strategic cross/up selling. My teams and projects have directly generated over $12M additional revenue in a single year and have increased client retention by 60% during COVID and market downturns. Strong background in sales and contract negotiation, digital media/marketing, customer experience, and scaling business processes.Please feel free to reach out directly here or at linkedin.austin@gmail.com.
Listed skills include Email Marketing, Online Advertising, Digital Marketing, Social Media Marketing, and 29 others.
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San Diego, California, Us
Continued to lead Tier 1 Account Management team in addition to Customer Support team. Additional responsibilities included expanding the customer onboarding experience, defining customer support workflows, and helping to develop a self-service strategy/program that encompassed a knowledge base, self-paced onboarding, training, and ticketing system.
San Diego, California, Us
Lead a team of Account Managers who were responsible for all Tier 1 clients. Leadership position focused on driving revenue through account expansion, internal sales, and new customer platform adoption. Worked closely with product and engineering teams to help align product roadmap with current and future client needs, helping inform how the product was currently being used and where future features can support revenue growth.
San Francisco, Ca, Us
Manage CX team who acts as POC on implementation, adoption, managed services, and strategic consultation for enterprise clients. Develop, implement, and driving business strategies and scalable processes, such as pricing, merchant onboarding, new product feature adoption and marketing initiatives. Also provide sales enablement for late stage prospects including forming pricing proposals, pitch presentations, deal terms and strategies, and performing contract reviews.
San Francisco, Ca, Us
Oversaw Account Management team responsible for national, enterprise client’s post-click strategy, ensuring high ad-page relevancy across the client’s paid media channels. In addition, was directly responsible for overseeing landing page strategy, development, and multi-variant testing to improve CVR and increase ROI for clients.
Was responsible for client service at Amuse, a Hearts Media digital agency, and the Houston Chronicle. Lead the Account Management team with direct ownership of large, strategic accounts. Built operational strategies and playbook for both high-touch account management and tech-touch CSM teams. Responsible for driving performance as well as managing the relationship with C-suite contacts.
Acted as primary resource for all things digital (Display, Social, Search, Mobile, Email) and provide the sales staff and management with a comprehensive portfolio of solutions. Optimized integrated marketing campaigns for 7 automotive dealerships who required agency services; monitored overall performance while elevating red flags or opportunities.
Responsible for Account Management team that addressed publisher needs and surpassed growth targets. Also, evaluated all incoming business requests (Publishers and Advertisers) to ensure adequate opportunity size and proper fit for OBMedia’s business model, leading to a 15% decrease in onboarding time.
Managed key Stand Alone Email, Newsletter, and Display accounts and those that require a high level of technical proficiency or attention. Also lead campaign selection for all accounts using automated targeting and collaborated with the Development team in monitoring and improving the Integrated Product Line using machine learning.
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Austin Richards works for Katalys.
Austin Richards is listed as Customer Experience Director in Marketing SaaS at Katalys.
AeroLeads has found 1 work email signal at @amusedigital.com for Austin Richards at Katalys.
AeroLeads has found 2 phone signal(s) with area code 214 for Austin Richards at Katalys.
Austin Richards is based in Chicago, Illinois, United States while working with Katalys.
Austin Richards has worked for Katalys, Instapage, Hearst (Amuse Digital/Houston Chronicle), and Obmedia.
You can use AeroLeads to view verified contact signals for Austin Richards at Katalys, including work email, phone, and LinkedIn data when available.
Austin Richards holds Master Of Science (M.S.), Sociology from The University Of Texas At San Antonio.
Austin Richards is listed with skills including Email Marketing, Online Advertising, Digital Marketing, Social Media Marketing, Data Analysis, Analytics, Social Media, and Analysis.
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